Pitney Bowes Group 1 Software

Group 1 Technical Services

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My Products
Detailed information including software components, databases, product updates, license files, related documentation and more.
Documentation
Users manuals, release notes, installation instructions and more.
DPV & LACSLink False-Positive (Seed Violation) Recovery
Use this page to locate the appropriate links to retrieve your replacement DPV™ and LACSLink™ license key files.
Special Request Downloads
This area is for our customers who have been given a special download code by a technical support representative.
Online Discussion Forums
We’ve updated our discussion forums. If you're looking for a place to talk with other Group 1 customers, ask each other questions or share ideas — then this is the place to be. While Group 1 does monitor these forums, they should not be used as a technical support option. If you are seeking technical support, please use our eService / Knowledge Base feature. You may still access the old discussion forums, however these should be referenced for read-only purposes; new posts should be added to the new forums only.
Contact Information
Need to get in touch with someone in Technical Services? Use this page as a handy reference for contacting the various departments in Group 1’s Technical Services division. Most entries include an email address, phone number, and a fax number.
Supported Platforms
A listing of the supported platforms and operating systems our products support along with available delivery media.
Support Site Help
Answers to your questions regarding this section of the web site.
FTP Access
Share files with Group 1 using FTP. The FTP server is located at supportftp.g1.com for direct login with existing accounts.
Online Forms
Many of the forms that you need are conveniently located right here. Need additional hardcopy documentation? Perhaps you want to suggest a product enhancement request. Simply complete the form that meets your needs and we'll respond as soon as possible.
Service Source
The Service Source outlines all of the customer services provided by Group 1's technical post-sales departments and provides guidelines to help you use technical support as effectively as possible.
eService / Knowledge Base
Open new service requests, view your existing service requests, search the solutions knowledge base and more. Note: Access to eService / Knowledge Base requires Internet Explorer 6.0 or greater.
Glossaries
Glossaries of terms and definitions related to our products.
G1 Blog
An online resource for Group 1's leadership to share innovations, goals, and product/solution news and roadmaps, as well as exchange ideas with visitors. (Log in first to unlock customer-only features!)
List Services
Use our List Services system to manage your Group 1 email newsletter and other email based communications.
Update Contact Info
Use this link to request updates to your Contact profile. Your request will be processed by an associate and should appear on your Contact profile shortly.