Welcome to the Online Case Management System!
As you may already know, our former eService / Knowledge Base functionality was recently disabled to make way for our new Online Case Management System.
The new Online Case Management System provides similar functionality as the previous eService system but allows us the flexibility to leverage our new SalesForce.com CRM system to provide a much richer online experience. One of the new changes is in the use of the term "Service Request". With our new CRM system, "Service Requests" are now referred to as "Cases". Look for new features and options to be made available soon.
With the new Online Case Management System you will be able to:
- Create new Cases
- View and edit your existing Cases
- Close your Cases
- Use our full-featured Solutions Knowledge Base (coming soon)
Access to the Online Case Management System requires a one-time registration. This new System is not connected to your existing Pitney Bowes Software Support Site log in credentials and therefore requires a separate log in. In the coming months, we will be making further enhancements to the Pitney Bowes Software Support Site by aligning it with the new Pitney Bowes Business Insight branding as well as a tighter integration with our new CRM. Until these enhancements are in place, you will need your Pitney Bowes Software Support Site log in credentials as well as your new Online Case Management System log in information. Once you have logged in to the new System, you will have access to your company's Cases that were submitted since or still open after September 10th, 2009.
Access the Online Case Management System.
With the new System, you will also have a separate Online Profile. Your Online Profile is strictly for the Online Case Management System and can be managed from within the System after you have successfully logged in. Please note that your Online Profile is different than the Contact information in our Customer Database; changes made to your Online Profile will not affect your Contact information in our Customer Database.
We hope that you enjoy the new Online Case Management System and find it easy to use.