Technical Services Communication Updates

Group 1 recently sent the documents listed below to the primary user contacts on a maintenance plan via email, fax or mail. Ship to contacts received release information with the product shipment. You may find these and other documents at http://www.g1.com/support. (You will need your user ID and password). For List Services, visit the Technical Support – List Services area of our Web site to subscribe at http://www.g1.com/support, List Services.

On our Web site, customers may NOT have access to all information listed below. It is only accessible if your company licenses the particular product and/or platform addressed by the announcement.

Canadian and International Products


  • REF#: C6z310DA806 – This one-page letter announces the availability of the September 2006 database for Canadian CODE-1 Plus 3.1.0.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Canadian & International Products
  • REF#: C6z312PR906 – This ten-page letter announces the upcoming release of Canadian CODE-1 Plus 3.1.2 and provides an overview of several regulatory changes and modifications. Technical information on this release is included in the letter.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Canadian & International Products
  • REF#: C6z310S2906 – This one-page letter notifies customers of the availability of Product Update S02 for Canadian CODE-1 Plus 3.1.0 on the iSeries platform. Details about the change request addressed in this product update are included.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: iSeries
  • LIST SERVICES: Canadian & International Products
  • REF#: cpcExLtr0806 – This one-page letter contains the expiration dates for the August 2006 CPC Reference File.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: cpcExLtr0906 – This one-page letter contains the expiration dates for the September 2006 CPC Reference File.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: cpcExLtr1006 – This one-page letter contains the expiration dates for the October 2006 CPC Reference File.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: CXz170DA806 – This six-page letter announces the availability of the 2nd quarter database for CODE-1 Plus International 1.7.1. Several updates have been made with this 2nd quarter database. These changes are detailed in the letter.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Canadian & International Products
  • REF#: CXz171RA806 – This seven-page letter announces the release of CODE-1 Plus International 1.7.1 and provides customers with detailed information about the changes in this release.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Canadian & International Products
  • REF#: SSCG2417 – Greenbar listing for the July 2006 CPC Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: SSCG2418 – Greenbar listing for the August 2006 CPC Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: SSCG2419 – Greenbar listing for the September 2006 CPC Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: N/A

Centrus/Geo Products


  • REF#: CAA000P1606 – This two-page letter notifies customers of the availability of the June Release of Centrus Data Products. Media has been shipped.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: CAA000P1706 – This two-page letter notifies customers of the availability of the July Release of Centrus Data Products. Media has been shipped.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: CAA000P1806 – This two-page letter notifies customers of the availability of the August Release of Centrus Data Products. Media has been shipped.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: CAA000P1906 – This two-page letter notifies customers of the availability of the September Release of Centrus Data Products. Media has been shipped.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: CAA000RA706 – This three-page letter announces the July release of Centrus products. This is a maintenance release and provides updates to a number of issues. Please review this letter for details on these updates.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GTX400DA706 – This two-page letter reminds customers that the Federal government has changed the way city geographic names are identified. As of January 2006, the 5-digit FIPS place code has been changed to a new 9-digit Geographic Names Information System (GNIS) code. Additional information about this change, as well as product version support, is included in the letter.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GTX400DA906 – This one-page letter informs all Mainframe and iSeries customers of a problem with the 3rd Quarter 2006 GeoTAX Subscription database that was distributed in August.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: iSeries and Mainframe
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GSL500PR906 – This two-page letter announces the upcoming release of GeoTAX Client Server ES 5.0.0. In addition to detailing the changes with release, this letter also notifies customers of the availability of Technical Notes available for download from the Group 1 Support site.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GSL500TN906 – GeoTAX Client Server ES 5.0.0 Pre-Release Technical Notes referenced in the GeoTAX Client Server ES 5.0.0 Pre-Release Announcement, GSL500PR906.
  • LOC: Technical Product Info
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GTX500PR906 – This three-page letter announces the upcoming release of GeoTAX 5.0.0. In addition to detailing the changes with release, this letter also notifies customers of the availability of Technical Notes for download from the Group 1 Support site.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: GTX500TN906 – GeoTAX 5.0.0 Pre-Release Technical Notes referenced in the GeoTAX 5.0.0 Pre-Release Announcement, GTX500PR906.
  • LOC: Technical Product Info
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: KEJ500PR906 – This one-page letter announces the upcoming release of GeoTAX Matrix 5.0.0. It also details some of the changes that will be included in the release.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: KGL200PR606 – This two-page letter announces the upcoming release of GeoStan ES version 2.0.0. In addition to being shipped on media, this release will be available via Internet download.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products
  • REF#: KGL200RA706 – This two-page letter announces the release of GeoStan ES version 2.0.0. In addition to being shipped on media, this release is available via Internet download. Technical Notes are available from the Group 1 Support site.
  • LOC: Customer Communications
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: Centrus/Geo Products

Coding Products


  • REF#: 2FL780T1706 – This one-page letter reminds Finalist customers that all CASS™ statements created as of August 1, 2006 must be produced using Finalist 7.80.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T1906 – This one-page letter announces the availability of Finalist 7.80 z/OS software and databases for download from the Group 1 Support site. The letter also discusses the recent expansion of Finalist media delivery options.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: z/OS
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T2706 – This one-page letter provides Finalist customers on the OS/390 and z/OS platforms with a key that will enable full product functionality for version 7.80. This key will be valid until the beginning of CASS™ Cycle L, August 1, 2006.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: OS/390 and z/OS
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T2906 – This one-page letter announces the availability of Finalist 7.80 VSE software and databases for download from the Group 1 Support site. The letter also discusses the recent expansion of Finalist media delivery options.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: VSE
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T3706 – This one-page letter provides Finalist customers on the VSE platform with a key that will enable full product functionality for version 7.80. This key will be valid until the beginning of CASS™ Cycle L, August 1, 2006.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: VSE
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T4706 – This one-page letter provides Finalist customers on the HP-UX platform with a key that will enable full product functionality for version 7.80. This key will be valid until the beginning of CASS™ Cycle L, August 1, 2006.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: HP-UX
  • LIST SERVICES: Coding Products
  • REF#: 2FL780T5706 – This one-page letter provides Finalist customers on the Solaris platform with a key that will enable full product functionality for version 7.80. This key will be valid until the beginning of CASS™ Cycle L, August 1, 2006.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: Solaris
  • LIST SERVICES: Coding Products
  • REF#: 2FL780TB706 – Technical Bulletin listing for the July 2006 Finalist database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe, Unix and Windows
  • LIST SERVICES: N/A
  • REF#: 2FL780TB806 – Technical Bulletin listing for the August 2006 Finalist database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe, Unix and Windows
  • LIST SERVICES: N/A
  • REF#: 2FL780TB906 – Technical Bulletin listing for the September 2006 Finalist database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe, Unix and Windows
  • LIST SERVICES: N/A
  • REF#: 2VM320RA606 – This three-page letter announces the release of VeriMove 3.2.0 and notifies customers of the availability of Technical Notes. The letter also outlines several of the highlights in the release.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Coding Products
  • REF#: 2VM320S1906 – This two-page letter notifies customers of the availability of Product Update S01 for VeriMove 3.2.0 for download from the Group 1 Web site, login to Support > Software Updates. S01 corrects change requests 1-17126495, 1-17766208, 1-17193011, 1-17972975, 1-18012925 and 1-18106960. Details are included in the letter.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2VM320T1706 – This one-page letter reminds VeriMove customers that the Stats Converter (statconv.exe) must be run prior to running VeriMove 3.2.0.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Coding Products
  • REF#: 2VM320T1806 – This one-page letter reminds VeriMove customers running on the iSeries, Unix and Windows platforms that they should install version 3.2.0 now and begin testing as soon as possible to prepare for the NCOALink™ file format transition.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: iSeries, Unix and Windows
  • LIST SERVICES: Coding Products
  • REF#: 2VM320T2806 – This one-page letter reminds VeriMove customers running on the Mainframe platform that they should install version 3.2.0 now and begin testing as soon as possible to prepare for the NCOALink™ file format transition. It also provides instructions on how to deploy Flat File on the Mainframe platform.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: Mainframe
  • LIST SERVICES: Coding Products
  • REF#: 2VM320TN606 – Technical Notes for VeriMove 3.2.0. This document is referenced in the VeriMove 3.2.0 Release Announcement, 2VM320RA606.
  • LOC: Technical Product Info
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Coding Products
  • REF#: C1P30GB7 – Greenbar listing for the July 2006 US Postal Database Versions 2.9.x and 3.0.0. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: C1P31GB8 – Greenbar listing for the August 2006 US Postal Database Versions 3.0.0 and 3.1.0. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: C1P31GB9 – Greenbar listing for the September 2006 US Postal Database Versions 3.0.0 and 3.1.0. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: CPz310RA706 – This two-page letter announces the release of CODE-1 Plus 3.1.0. Version 3.1.0 is a maintenance release and includes several updates to the software, specifically one related to Cycle K processing requirements.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Coding Products
  • REF#: DPV30GB7 – Greenbar listing for the July 2006 Delivery Point Validation (DPV™) database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: DPV31GB8 – Greenbar listing for the August 2006 Delivery Point Validation (DPV™) database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: DPV31GB9 – Greenbar listing for the September 2006 Delivery Point Validation (DPV™) database. Details load counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: LACSGB706 – Greenbar listing for July 2006 LACSLink™ database. Details record counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: LACSGB806 – Greenbar listing for August 2006 LACSLink™ database. Details record counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: LACSGB906 – Greenbar listing for September 2006 LACSLink™ database. Details record counts.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: UNC310DA806 – This one-page letter informs Universal Coder 3.1.0 customers that there will be a delay in the shipment of their database.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: Coding Products

General Announcements


  • REF#: AAA000G1606 – This two-page letter updates CODE-1 Plus and Finalist customers on Group 1's plans for these two products going forward.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Coding Products

Other Products


  • REF#: 1DF551T1806 – This two-page letter notifies Data Flow Server customers of the availability of Product Updates (formerly Patch Sets) for download from the Group 1 Web site.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 1FS551FQ806 – This two-page document provides answers to Frequently Asked Questions (FAQ) concerning the Sagent transition.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 1FS551G1806 – This two-page letter announces the merging of the Sagent and Group 1 Software, Inc. technical support organizations.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 1FS551G2806 – This three-page document provides information for Sagent customers concerning the Group 1 Technical Support Web site (Support site).
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2PC200RA606 – This three-page letter announces the release of PLANET Code® Generator 2.0.0 and provides customers with details concerning this release.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2SW630G1806 – This document provides new StreamWeaver customers with information on obtaining permanent keys for their software.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2SW630P1706 – This one-page letter invites StreamWeaver customers to the StreamWeaver user group meeting at the Group 1 Users Conference.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2SW630RA606 – This three-page letter announces the release of StreamWeaver 6.3.0 and notifies customers of the availability of Technical Notes. The letter also outlines several of the highlights in the release.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: 2SW630TN606 – Technical Notes for StreamWeaver 6.3.0. This document is referenced in the StreamWeaver 6.3.0 Release Announcement, 2SW630RA606.
  • LOC: Technical Product Info
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: ADN654RA806 – This twelve-page letter announces the release of Address Now™ for the Third Quarter of 2006 and provides customers with details concerning this release.
  • LOC: Customer Communications
  • DIST: In the Box
  • PLAT: All
  • LIST SERVICES: N/A
  • REF#: ORT230RA906 – This two-page letter announces the release of OnRoute 2.3.0 and details the changes and new features incorporated into the release.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: N/A

Postal Products


  • REF#: MDV151ER706 – This three-page letter announces the early release of Mail.dat® Viewer 1.5.1. This letter also notifies customers of the availability of Technical Notes for download from the Internet.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Postal Products
  • REF#: MDV151TN706 – Mail.dat® Viewer 1.5.1 Early Release Technical Notes referenced in the Mail.dat® Viewer 1.5.1 Early Release Announcement, MDV151ER706.
  • LOC: Technical Product Info
  • DIST: Web
  • PLAT: All
  • LIST SERVICES: Postal Products
  • REF#: MSPG7707 – Greenbar listing for the July 2006 MailStream Plus 7.7.0 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MSPG7708 – Greenbar listing for the August 2006 MailStream Plus 7.7.0 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MSPG7709 – Greenbar listing for the September 2006 MailStream Plus 7.7.0 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MSPG7717 – Greenbar listing for the July 2006 MailStream Plus 7.7.1 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MSPG7718 – Greenbar listing for the August 2006 MailStream Plus 7.7.1 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MSPG7719 – Greenbar listing for the September 2006 MailStream Plus 7.7.1 USPS® Reference File. Details file names and sizes.
  • LOC: Greenbars and Technical Bulletins
  • DIST: Web
  • PLAT: Mainframe
  • LIST SERVICES: N/A
  • REF#: MUz771P1606 – This one-page letter reminds MailStream Plus customers that Group 1 will discontinue technical support for MailStream Plus 7.7.0 with the release of version 7.7.2.
  • LOC: Customer Communications
  • DIST: Email
  • PLAT: All
  • LIST SERVICES: Postal Products

Back to top

Technical Services Pending Product Updates

The following documents have recently been posted to the Pending Product Updates area of the Group 1 Support site. Once a Product Update becomes available, Group 1 will notify the primary user contact for that product via email. You may find these and other documents at http://www.g1.com/support/. (You will need your user ID and password).

On our Web site, customers may NOT have access to all information listed below. It is only accessible if your company licenses the particular product and/or platform addressed by the announcement.

There are no Pending Product Update Announcements at this time.


Back to top

Data Quality Connector for Siebel 7.8 is Validated

Successfully-managed data quality enhances customer understanding, while increasing the effectiveness of target marketing, solidifying customer relationships and providing enhanced service and delivery. Enterprise systems like Siebel 7.8 magnify and extend these benefits by sharing data across enterprises. With this in mind, Group 1 created the Data Quality Connector for Siebel 7.8, offering our customers a powerful, versatile solution that optimizes their Siebel Systems data quality management. Group 1 is pleased to announce that this Connector was recently validated and is now available.

The Data Quality Connector for Siebel 7.8 is an integrated solution that provides accurate and consolidated account, customer and prospect data by formatting name information, verifying address information and merging duplicate records. It enables joint customers of Siebel Systems and Group 1 to verify and correct address data for the United States and over 220 other countries and dependencies worldwide.

Offering highly-robust record consolidation, this Connector can operate in either manual or automatic mode. It enables users to preserve previously-entered information when consolidating duplicate records and to merge new data into existing records without disrupting the workflow.

The Data Quality Connector for Siebel 7.8 also features business name standardization via integration with Dunn & Bradstreet, allowing users to identify accounts that exist in the Dunn & Bradstreet database. The ability to tap into Dunn & Bradstreet’s accurate store of information amplifies the power of this Connector's duplicate identification ability. In addition, this Connector enables customers to perform case conversions and add punctuation and titles to account, contact and prospect data.

Engineered to be the superior integrated data quality solution for Siebel 7.8, this Connector also:

  • Supports Siebel Web, Dedicated Web and Mobile clients
  • Provides an Intelligent Merge option that automatically carries forward previously-entered information to the surviving record when merging duplicate records
  • Provides a rich set of options, configurable by a Siebel administrator through an easy-to-use Graphical User Interface (GUI)
  • Provides all data quality functions in interactive and batch mode
  • Provides an easy-to-recognize color indicator, denoting record level status of the Data Quality functions

For more information on Group 1's Data Quality solutions, please contact Anthony Aruldoss, Director of Product Management, Data Quality Connectors, at Anthony_Aruldoss@g1.com.

Back to top

Horizons 2006 – Another Successful Year

With record attendance and nods of approval for the sessions and speakers, Horizons 2006 was a definite success. Hands-on product labs, new tracks and sessions gave customers many options for learning new information about Group 1 products or just refreshing what they already knew. Chicago, IL was the place to be in July. The Group 1 party was a nice break from the sessions and learning; everyone relaxed, played games and enjoyed the evening.

It's not too early to make plans for next summer. Don't miss out on another great conference sponsored by Group 1. Horizons 2007 will be held in Boston, MA, from July 18 – 20, 2007.

Back to top

Group 1 University and Documentation

Newly Scheduled Classes
Don't miss these newly scheduled classes! For further information or to register for a class, please visit the Group 1 University Web site, http://www.g1.com/Education, and choose Online Registration on the left sidebar.

MailStream Plus – Open Systems – You will learn how MailStream Plus presorts your mailing file to USPS® specifications. Basic USPS regulations and possible postal discounts for selected classes of mail will be discussed.

  • September 28 – 29, 2006 (Lanham, MD – 1.5 days)

StreamWeaver Development Using Visual Engineer Workshop – This 3.5 day workshop is appropriate for new technical StreamWeaver users or those who attended training prior to the release of StreamWeaver 4.0.

  • October 10 – 13, 2006 (Irvine, CA – 3.5 days)
  • October 24 – 27, 2006 (Lisle, IL – 3.5 days)
  • November 28 – December 1, 2006 (Lisle, IL – 3.5 days)

Sagent Advanced Transform – This course is designed for the advanced user or developer responsible for the development and implementation of Sagent plans. The objective of the course is to provide in-depth exposure to all categories of transforms in the Sagent Platform. Class presentations and exercises provide students with tips and techniques for developing business intelligence solutions for their company.

  • October 24 – 26, 2006 (Irvine, CA – 3 days)


Customer Success Stories: The Power of Education
The Education department prides itself on delivering exceptional customer service. Alan Montague, a Senior Software Application Instructor, relates this recent example of how our instructors help our customers exceed their goals:

“An insurance company purchased StreamWeaver to merge their statement and invoice processing utilizing a new inserter. They had purchased some professional services as well and they were busy creating the runs for the new inserter. During the product overview at the beginning of the course we examined the various ways that different customers use StreamWeaver. When I described StreamWeaver’s ability to send specific mail pieces to a separate file for specialized handling, the Mail Center Manager who attended the overview suddenly became rather excited.

“He described a problem they were having: They had purchased a 'black box' system to send out their letters and policy documents. Most of their customers paid for their six-month policies in four installments, the first due before the start of the policy and the next three due 30 days after each other. If a customer missed a payment they received a warning letter and after seven days their policy was cancelled and a cancellation notice was sent. If a check was received after this point the policy was reinstated. However, when this happened all of the policy documents were resent to the customer and the cover letter stated that 'your new six-month policy' was dated the day it was sent. A situation had arisen whereby someone made a claim after the expiration date of the policy but less than six months from when they received the document with the 'new six-month policy' wording for the second time. Not surprisingly, they sued claiming that they believed they were covered.

“Word came down from senior management to stop sending out these letters, but since this system was a 'black box' they were unable to suppress the creation of these letters. To solve this problem, they implemented a manual system whereby on Monday through Thursday the policy documents were printed and inserted but not mailed. On Friday morning the staff of the mailroom joined with the admin staff (and perhaps a few temps) and went through the trays of mail to match items off a pull list that the system had created.

“I asked the Mail Center Manager where the list came from and he told me that the list was created and updated whenever a policy got re-enlivened. This was the one enhancement they had been able to get cheaply from the suppliers of the system. I said that StreamWeaver could look at this list before the policy was printed and (if the policy number was included on each record on the list) it would send the resulting letter to a separate file that they could either print or not at their discretion. As a result of hearing about this at the class they changed the priority of work for the consultant and within two weeks had eliminated this manual process.”


Improving Documentation Through Customer Feedback
Several months ago, the Documentation department began using a feedback button on all of our PDF documents. To date, we have received four responses from customers that have led to documentation improvements. That sounds like a small number, but those responses have spawned additional changes in other documents.

To date, here are all of the product documents that feature the feedback button:

  • Canadian CODE-1 Plus 3.1.2 documentation suite
  • CODE-1 Plus International 1.7.1 documentation suite
  • MailStream Plus 7.7.1 iSeries documentation suite
  • MailStream Plus 7.7.1 Open Systems documentation suite
  • OnRoute 2.2 and 2.3 documentation suites
  • PLANET Code Generator (PCGEN) User's Guide
  • StreamWeaver 6.3.0 documentation suite
  • UNC 3.3.0 documentation suite
  • VeriMove 3.2.0 iSeries Installation Guide
  • VeriMove 3.2.0 iSeries User’s Guide
  • VeriMove 3.2.0 Open Systems Installation Guide
  • VeriMove 3.2.0 Open Systems User's Guide
  • VeriMove 3.2.0 Reference Guide

The feedback button is displayed on every page of our PDF documents. This allows the customer the opportunity to offer comments on specific pages of our guides. Comments may include factual errors, confusing writing, missing information or anything that gets in the way of understanding the topic.

Clicking the button produces a comment form that the customer uses to enter comments. The form automatically includes the document title, the software version, the page being commenting upon and the comments. This form is sent directly to the Documentation department so that the appropriate technical writer can update the document.

Look for more product documents that feature the feedback button in the future!

Back to top

Points of Interest...

...Group 1 Reformats the Support Site Forms
This summer, Group 1 transitioned most of the forms in the Group 1 Forms area of the Support site into a more appropriate Web-based format, renaming the area “Online Forms” in the process. The newly revamped forms include: the Solutions Knowledge Base Article Submission Form, the Enhancement Request Form, the Documentation Comment Form, the Beta Test Program Participation Form and the Request for Primary Contact Record Change Form. To access the online forms, visit the Support site at http://www.g1.com/Support. Log in and click “Online Forms” on the left sidebar.

...Group 1 Implements New Tape Recycle Program
In an effort to be environmentally conscious, Group 1 would like to encourage you to send us your company's used tapes once they are no longer being used. By sending in your tapes, you enable us to recertify, recycle and reuse them, thereby helping to reduce unnecessary resource consumption. If you would like to participate in our recycling program please return tapes to:

Group 1 Software
PDS - Tape Recycle Program
4200 Parliament Place
Lanham MD 20706-1844

Back to top