G1 NewsCast Vol.6 Issue 06

Group 1 recently sent the documents listed below to the primary user contacts on a maintenance plan via mass fax, mail, or with your product shipment. You may find these and other documents at www.g1.com/support. (Please have your user ID and password handy.) For our Fax-on-Demand system (FOD), please call 301-918-0781 and select menu option 4 to retrieve the document number indicated below. For List Services, visit the Technical Support - List Services area of our Web site to subscribe at www.g1.com/support.

Group 1 has established a new delivery system that will advise you of upcoming updates to our products - called 'Pending Product Updates.' A new file name labeled 'Pending' on the Product Updates page will indicate that a Product Update is in the works; and the record will contain details about that Pending Product Update. As work progresses, we will update this information. If changes have been made to the record since your last login, the 'new' flag will appear. When we complete the Product Update, a link to the downloadable file will become available. You should check this page regularly for the latest Pending Product Updates. You may find these and other documents at www.g1.com/support. Please have your user ID and password handy.

Group 1 continues to strive to enhance our customer service and communications. This addition to our Support site is just another step in keeping our customers informed. Please don't hesitate to contact us if you have any questions about this new feature.

The following items have been recently added to the Pending Product Updates area of the Support site.

On our Web site, customers may NOT have access to all information listed below. It is only accessible if your company licenses the particular product and/or platform addressed by the announcement.

LIST PRODUCTS

REF#: MPP643S5903 - This one-page letter contains detail regarding the Pending Product Update S05 for Merge/Purge Plus 6.4.3. Status of this update will be available on the Group 1 Web site, login to Support, Product Updates.

Local User Groups are an integral part of Group 1 Software. With 17 groups located throughout the United States, many opportunities are available where users can meet and discuss important topics concerning their company and Group 1 Software. Meetings provide a method for addressing concerns and sharing ideas. It is a great way to bring new and helpful information back to your company. Take a look at the list below and attend the meeting that is most convenient for you.

COLORADO AREA

Location:	Reed Business Information, 8878 South Barrons Blvd, Highlands Ranch, CO
Date:	Thursday, November 6, 2003
Time:	1:00 p.m.
Topic:	TBA
Contact:	Dennis Roy - DROY@reedbusiness.com

NORTH CAROLINA AREA

Location:	Charlotte Observer, 600 Tryon Street, Charlotte, North Carolina
Date:	Thursday, November 13 or 20, 2003
Time:	9:00 a.m.
Topic:	Rich Ferrante, Group 1 Software, will do a demonstration of Workflow Console
Contact:	Kimberly Sherman - KJSHERMA@CHARLOTTEOBSERVER.COM

OHIO AREA

Location:	Banc One Center, Polaris Parkway, Columbus, Ohio
Date:	Thursday, September 25, 2003
Time:	11:30 a.m.
Topic:	This meeting includes three guest speakers from Group 1 Software. Denny Derr will be giving a Universal Coder Demo and Don O'Brien and Mitchell Williams will be talking about Technical Services.
Contact:	Scott Saffell - scott_w_saffell@bankone.com

PENNSYLVANIA AREA

Location:	UGI Utilities, Inc, 225 Morgantown Rd, Reading PA
Date:	Wednesday, September 24, 2003
Time:	9:00 a.m.
Topic:	There will be discussions about ELOT and Enhanced Street File as well as Merge/Purge Plus.
Contact:	Susan Miller - smmiller@ugi.com

Please click here for the minutes from the April 30, 2003 meeting. The August 27 meeting was postponed until Wednesday, September 24, 2003.

Attend one of the Public Seminars being offered at various training sites throughout the country during September and October or never leave your desk by attending one of the various eLearning classes. You can also arrange for an instructor to come to your site by calling 1-800-859-4133.

Don't miss out on this great opportunity. Attend one of Group 1 University's eLearning classes or public seminars and bring valuable information back to your company. For more information on classes and seminars other than those listed below, visit Group 1 University's Web site at www.g1.com/education.

Take a look at some of the recent updates and additions that have been made to this valuable section of our Web site. The FAQs are listed by product so you can easily find the questions that apply to your specific products. There is also a link to the FAQ Submission Form if you have a question/answer you would like to have considered. Below are a few of the most recent additions and update to this area.

Would you explain why we are now receiving six database cartridges instead of five?

Please click here for the answer to this CODE-1 Plus - US Postal Database question.

Why are some Rural Route addresses changed by Canadian CODE-1 Plus, while others are left the way they are input?

Please click here for the answer to this Canadian CODE-1 Plus - Product Usage question.

Can you explain the difference between the 16-byte Latitude/Longitude coordinate field and the 20-byte coordinate field?

Please click here for the answer to this Geographic Coding Plus - Product Usage question.

For a complete list of all available FAQs, please visit the FAQ area of the Support Web site at www.g1.com/support/faq.

. . . you have just received a reminder letter that your maintenance support on certain products you've licensed from Group 1 will be expiring at the end of the month and you want to know what you need to do to ensure there is no interruption in support services.

What To Do - You need to call Roberta Acuti (Renewal Maintenance Customer Services Rep.) at 301-918-0405 and she can provide you with a copy of the renewal maintenance invoice and with whom Group 1 has been in contact as to the status of payment. Payment is a prerequisite for continued maintenance support.

. . . you have just receives a letter informing you that your maintenance support has lapsed and you want to ensure that maintenance support is reactivated.

What To Do - You need to call Roberta Acuti (Renewal Maintenance Customer Services Rep.) at 301-918-0405 and she will check our payment records to first determine that payment has not been received. If payment has not been received, she will assist you with any questions or concerns that may still exist with the maintenance invoice or other related issues. Payment is a prerequisite for continued maintenance support.

Back issues of NewsCast are being archived. Click previous issues to go the NewsCast homepage to review any prior issues.

Below are some links that may be of interest to our customers:

Group 1's Web Page - http://www.g1.com. The Group 1 Software Web site provides customers with valuable information concerning different areas of the company. From this Web site, you can access education information, recent press releases, support, and much more useful information.

USPS Web Site Business Section - http://www.usps.com/smallbiz

The USPS Web Site - www.usps.gov. This Web site allows customers to check out the latest information regarding postage rates and fees, news and events in the postal community, locations of local post offices, and provides various other links. There is also a place where postal service customers can track the status of a package or access other online mailing forms.

Canada Post - http://www.canadapost.ca/splash.asp. This is the direct link to the Canada Post Web site. Follow this link to view a quick and free course in Canadian NDG sorting (http://www.canadapost.ca/business/ndg/default-e.asp).

USPS PostalOne - http://www.pilot.uspspostalone.com. This is the direct link to the USPS PostalOne Web site.

USPS Rapid Information Bulletin Board System - http://ribbs.usps.gov. This is the National Customer Support Center for the United States Postal Service. It provides you mail-service updates, current weather conditions, and other interesting facts pertaining to the Postal Service.

Postal Rate Commission - http://www.prc.gov. The Postal Rate Commission Web site provides information about the organization, its function and procedures, along with postal rates and fees. It also provides a location where you can voice your opinion to the Consumer Advocate.

Nonprofit Mailers - http://www.nonprofitmailers.org. The Alliance is the primary representative of nonprofit mailers before the Postal Rate Commission, at the United States Postal Service's (USPS) Headquarters, and on Capitol Hill.

Postcom - http://www.postcom.org. Postcom is the Association for Postal Commerce. Its Web site provides you with up-to-date information regarding what is going on in the "postal world." It includes links to other helpful sites, as well as a place to contact your US Senators or Representatives.

We welcome comments and suggestions regarding Newscast. Please send them to cc@g1.com. Please be sure to include "NEWSCAST" in your subject line. Please look for your next issue to arrive in your e-mail box on or near October 3, 2003.

Newscast - Volume 6, Issue 06
Date: September 22, 2003
Editor: Becki Dustin (cc@g1.com) Asst. Editor: Denny Derr
Phone: 1-800-367-6950

Copyright © Group 1 Software, Inc. 2003. All Rights Reserved.