Have you attended a Local User Group meeting in your area recently? These meetings are a great way to share information with others. Local User Groups are a great source of knowledge and experience as well as a great place to discuss what is happening in the industry and how it may affect your organization. Check the list below and attend a meeting at your next opportunity.

COLORADO AREA

Location:	Reed Business Information, 8878 South Barrons Blvd, Highlands Ranch, CO
Date:	Thursday, November 6, 2003
Time:	1:00 p.m.
Topic:	TBA
Contact:	Dennis Roy - DROY@reedbusiness.com

PENNSYLVANIA AREA

Location:	UGI Utilities, Inc, 225 Morgantown Rd, Reading PA
Date:	Wednesday, August 27, 2003
Time:	9:00 a.m.
Topic:	TBA
Contact:	Susan Miller - smmiller@ugi.com

Please click here for the minutes from the April 30, 2003 meeting.

Take a look at some of the recent updates and additions that have been made to this valuable section of our Web site. The FAQs are listed by product so you can easily find the questions that apply to your specific products. There is also a link to the FAQ Submission Form if you have a question/answer you would like to have considered. Below are a few of the most recent additions and update to this area.

Where can I validate that CODE-1 Plus is CASS certified?

Please click here for the answer to this CODE-1 Plus question.

Where can I validate that MailStream Plus is PAVE certified?

Please click here for the answer to this MailStream Plus question.

How do I resolve the following error during my MVS install: 'G1LMLDVP Parameter record errors have been detected'?

Please click here for the answer to this Geographic Coding Plus question.

Does MailStream Plus have the ability to place Mixed-ADC packages, sacks, and trays onto ASF and BMC pallets?

Please click here for the answer to this MailStream Plus question.

After installing MailStream Plus 6.3.6 and using the UPRUNJOB or UPSBMJOB commands, I receive an error 'Error - Library MSPGMS not found error'. How can I resolve this?

Please click here for the answer to this MailStream Plus question.

How can we obtain a summary list of changes that are made to the Canadian Postal Database for Canadian CODE-1 Plus?

Please click here for the answer to this Canadian CODE-1 Plus question.

Why am I receiving an error message that I cannot sign onto the FTP server?

Please click here for the answer to this question.

While extracting a compressed file that I downloaded from the Group 1 Support site, I am getting an Active Delivery pop-up box indicating that a file already exists and do I want to overwrite it. What should I do?

Please click here for the answer to this question.

After downloading the Dispatcher4 product from the Support site, why do I receive an error message 'unable to get reference to VB runtime object' when I try to extract the file?

Please click here for the answer to this Dispatcher4 question.

For a complete list of all available FAQs, please visit the FAQ area of the Support Web site at www.g1.com/support/faq.

With the ongoing help and suggestions from our customers, Group 1 continually strives to provide the industry's finest software. Beginning August 1, 2003, Group 1 implemented a new procedure for customers and associates to submit Product Enhancement Requests. All Enhancement requests will now be submitted through the Group 1 web page, http://www.g1.com/support/forms/, logged as a Service Request, and forwarded to the product planning team for review. This team will conduct regularly scheduled Product Enhancement Reviews to determine whether the requests will be accepted at that particular time. Once a decision has been reached, the Product Manager will send an email to the appropriate requestor with the aforementioned decision. If a request is accepted for inclusion into a product, the Product Manager will open an official Enhancement Request and assign the request to a Product Roadmap.

For more information about this newly-implemented process, please view our Online Service Source at http://www.g1.com/support/orientation/techsupt.asp#ProdEnh.

With excellent attendance and nods of approval for the sessions and speakers, Horizons 2003 was a definite success. Hands-on product labs, New tracks and sessions gave customers many options for learning new information about Group 1 products or just refreshing what they already knew. Washington, D.C., was the place to be in July. The Horizons Hoe-Down was a nice break from the sessions and learning; everyone relaxed and enjoyed the evening.

It's not too early to make plans for next summer. Don't miss out on another great conference sponsored by Group 1. Horizons 2004 will be held in Atlanta, GA, at the Grand Hyatt Atlanta Hotel, from July 21-23, 2004.

In an effort to be proactive in communicating with our customers about the discovery of defects within the Group 1 Software product suite, we have developed a delivery system that will alert you to any upcoming software fixes to any products you own.

A new addition to the Product Updates page is the file name "pending" - "Pending" indicates that a defect has been discovered in the product indicated and that Group 1 is working to find a solution. You will be notified via NewsCast of any new pending product updates. As work progresses, the entry will be updated online; if this occurs, each time you login to the Product Updates page, a "new" flag will appear. When the Product Update is complete, a link to the downloadable file will become available. You should check this page regularly for the latest pending product updates.

Group 1 continues to strive to enhance our customer service and communication. This addition to our Web site is just another step in keeping our customers informed.

Back issues of NewsCast are being archived. Click previous issues to go the NewsCast homepage to review any prior issues.

Below are some links that may be of interest to our customers:

Group 1's Web Page - http://www.g1.com. The Group 1 Software Web site provides customers with valuable information concerning different areas of the company. From this Web site, you can access education information, recent press releases, support, and much more useful information.

USPS Web Site Business Section - http://www.usps.com/smallbiz

The USPS Web Site - www.usps.gov. This Web site allows customers to check out the latest information regarding postage rates and fees, news and events in the postal community, locations of local post offices, and provides various other links. There is also a place where postal service customers can track the status of a package or access other online mailing forms.

Canada Post - http://www.canadapost.ca/splash.asp. This is the direct link to the Canada Post Web site.

USPS PostalOne - http://www.pilot.uspspostalone.com. This is the direct link to the USPS PostalOne Web site.

USPS Rapid Information Bulletin Board System - http://ribbs.usps.gov. This is the National Customer Support Center for the United States Postal Service. It provides you mail-service updates, current weather conditions, and other interesting facts pertaining to the Postal Service.

Postal Rate Commission - http://www.prc.gov. The Postal Rate Commission Web site provides information about the organization, its function and procedures, along with postal rates and fees. It also provides a location where you can voice your opinion to the Consumer Advocate.

Nonprofit Mailers - http://www.nonprofitmailers.org. The Alliance is the primary representative of nonprofit mailers before the Postal Rate Commission, at the United States Postal Service's (USPS) Headquarters, and on Capitol Hill.

Postcom - http://www.postcom.org. Postcom is the Association for Postal Commerce. Its Web site provides you with up-to-date information regarding what is going on in the "postal world." It includes links to other helpful sites, as well as a place to contact your US Senators or Representatives.