Group 1 recently sent the documents listed below to the primary user contacts on a maintenance plan via mass fax, mail, or with your product shipment. You may find these and other documents at www.g1.com/support. (Please have your user ID and password handy.) For our Fax-on-Demand system (FOD), please call 301-918-0781 and select menu option 4 to retrieve the document number indicated below. For List Services, visit the Technical Support - List Services area of our Web site to subscribe at www.g1.com/support.

The following documents have recently been posted to the Pending Product Updates area of the Group 1 Support site. Once a Product Update becomes available, Group 1 will notify the primary user contact for that product via mass fax. You may find these and other documents at www.g1.com/support/. (Please have your user ID and password handy.)

Group 1 Software's Technical Services Division is pleased to announce the launch of eService within the Support Web site. With our primary goal being customer satisfaction, we have taken the next step in achieving that goal.

You may ask, "What does eService mean to me?" eService provides you, our customer, with new self-support features available through the Group 1 Web site.

• Access Service Requests - You may access Service Requests (SRs) opened after March 8, 2004, at the
  company level. You may also view Service Requests closed after March 8, 2004, regardless of the
  date the SR was opened.
• Create Service Requests - You can now create/open new Service Requests.
• Search Knowledge Base - You can now access the Group 1 Solutions Knowledge Base.
  • The Knowledge Base is searchable and contains over 1,000 entries.
  • All Frequently Asked Questions (FAQs) that were available through
    the Support site have been absorbed into the Knowledge Base and
    will no longer be available in the FAQ format.
• View Personal Profile - You may view (read-only format) your personal profile as supplied to Group 1.
  This provides you with the ability to keep your contact information current. If you must update the
  information contained in your profile, simply open a Service Request under any product and provide the
  information to be updated.
• View Active Contacts - You may view a list of active contacts for your company (read-only format).
  Again, this allows you to keep your company profile up-to-date. If you must update the information
  contained in your profile, simply open a Service Request under any product and provide the information
  to be updated. It is important that Group 1 has current contact information for each company to ensure
  that relevant technical and product information reaches active contacts.

A "Using eService Guide" is available for download from the Group 1 Web site, http://www.g1.com, login to Support, Product Documentation, Miscellaneous. This Guide provides answers to many of your questions and serves as a valuable tool as you learn to navigate the "new" Group 1 eService Web site.

Call today about discounts on Group 1's CODE-1 Plus and MailStream Plus iSeries/AS400 classes being offered in Chicago, Illinois April 6-9, 2004. In addition to those classes being offered in Chicago, Group 1 University is also offering public seminars at three locations: Irvine, CA; Dallas, TX ; and Lanham, MD.

We also offer onsite classes. Some companies find onsite classes given at their location a better investment. Onsite classes are $2000/day plus travel expenses. These courses are convenient, customized using your in-house data, and can be more economical than the public seminars depending on the size of your group. eLearning classes are offered by Group 1 University as an additional method of training - so you don't have to leave your office.

Don't forget that Pre-Conference Intensives are offered every year at the Users' Conference. This year, the classes will be held July 19-20, in Atlanta, Georgia. The offerings are CODE-1 Plus, MailStream Plus and Merge/Purge Plus.

Through education you can:

• Improve the software system performance by learning the most optimal ways to set up your jobs.
• Learn how to apply the features/functions of your software to improve your own internal business functions.
• Learn new functionality and features that will increase the overall value of your purchase.
• Take your skills to a higher level of expertise by gaining exposure and learning best-practices.

For more information, please contact the Education Manager by e-mail at annette_warder@g1.com or by telephone at 301-918-6392.

Early Bird Special Offer ends March 31, 2004!

With only ten days left, time is running out for you to save $200! "Get in the Game!" and register today. You don't want to miss another great Group 1 conference - Atlanta, Georgia, July 21-23, 2004. Register online or call the Conference Registrar, Janice Broadway, at 301-918-0314 and take advantage of this great discount. Be among the first to sign up for the Hands-on Product Labs. Remember these sessions are limited to 24 attendees per session. This year's conference is filled with informative sessions, hands-on opportunities, and excellent networking opportunities for everyone. For more information about Horizons 2004, visit our Web site at http:www.g1.com/uconf.

Local User Groups are an integral part of Group 1 Software. With different groups located throughout the United States, many opportunities are available where users can meet and discuss important topics concerning their company and Group 1 Software. Meetings provide a method for addressing concerns and sharing ideas. It is a great way to bring new information back to your company. Review the list below and attend the meeting that is the most convenient for you.

Local User Group chapters are open to ALL Group 1 customers. Membership and registration are handled on a local level. Group 1 clients are invited and encouraged to join the group of their choice.

OHIO AREA

Location:	Bank One, 1111 Polaris Parkway, Columbus, Ohio 43271
Date:	Thursday, June 10, 2004
Time:	1:00 - 3:00 p.m.
Topic:	TBA
Contact:	Scott Saffell - scott_w_saffell@bankone.com and Jane Damschroder - jdamschroder@checkfree.com

PENNSYLVANIA AREA

Location:	UGI
Date:	Wednesday, May 19, 2004
Time:	9:00 a.m.
Topic:	Possible discussion topics for this meeting include the Mail.dat viewer and highlights for Horizons 2004.
Contact:	Susan Miller - smmiller@ugi.com

Please click here for a summary of the February 11, 2004 meeting.

Back issues of NewsCast are being archived. Click previous issues to go the NewsCast homepage to review any prior issues.

Below are some links that may be of interest to our customers:

Group 1's Web Page - http://www.g1.com. The Group 1 Software Web site provides customers with valuable information concerning different areas of the company. From this Web site, you can access education information, recent press releases, support, and much more useful information.

USPS Web Site Business Section - http://www.usps.com/smallbiz

The USPS Web Site - www.usps.gov. This Web site allows customers to check out the latest information regarding postage rates and fees, news and events in the postal community, locations of local post offices, and provides various other links. There is also a place where postal service customers can track the status of a package or access other online mailing forms.

Canada Post - http://www.canadapost.ca/splash.asp. This is the direct link to the Canada Post Web site. Follow this link to view a quick and free course in Canadian NDG sorting (http://www.canadapost.ca/business/ndg/default-e.asp).

USPS PostalOne - http://www.pilot.uspspostalone.com. This is the direct link to the USPS PostalOne Web site.

USPS Rapid Information Bulletin Board System - http://ribbs.usps.gov. This is the National Customer Support Center for the United States Postal Service. It provides you mail-service updates, current weather conditions, and other interesting facts pertaining to the Postal Service.

Postal Rate Commission - http://www.prc.gov. The Postal Rate Commission Web site provides information about the organization, its function and procedures, along with postal rates and fees. It also provides a location where you can voice your opinion to the Consumer Advocate.

Nonprofit Mailers - http://www.nonprofitmailers.org. The Alliance is the primary representative of nonprofit mailers before the Postal Rate Commission, at the United States Postal Service's (USPS) Headquarters, and on Capitol Hill.

Postcom - http://www.postcom.org. Postcom is the Association for Postal Commerce. Its Web site provides you with up-to-date information regarding what is going on in the "postal world." It includes links to other helpful sites, as well as a place to contact your US Senators or Representatives.

We welcome comments and suggestions regarding Newscast. Please send them to cc@g1.com. Please be sure to include "NEWSCAST" in your subject line. Please look for your next issue to arrive in your e-mail box on or near April 2, 2004.

Newscast - Volume 6, Issue 19
Date: March 23, 2004
Editor: Becki Dustin (cc@g1.com) Asst. Editor: Denny Derr
Phone: 1-800-367-6950

Copyright © Group 1 Software, Inc. 2004. All Rights Reserved.

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