Do you have questions that need answers? Ideas that you want to share? Bring them to a Local User Group meeting. These meetings offer you the opportunity to ask questions and share your ideas with others. Review the listings below and make arrangements to attend the meeting nearest you. Don't miss out on a terrific way to enhance your knowledge of Group 1 products and meet fellow users.

PENNSYLVANIA AREA

Location:	UGI Utilities, Inc, 225 Morgantown Rd, Reading PA
Date:	Wednesday, August 27, 2003
Time:	9:00 a.m.
Topic:	TBA
Contact:	Susan Miller - smmiller@ugi.com

Please click here for the minutes from the April 30, 2003 meeting.

The "Express to Success" is waiting for you to jump onboard! Because we want you onboard when Horizons 2003 starts, we've added even more sessions to an already terrific list. That's right, we told you about the product labs - new this year based on your input - but we haven't told you about the two new labs and various other sessions that have just been added. Take a look at the session descriptions below and then go to the Group 1 Web site to register for Horizons 2003, Express to Success, and ride the rail with Group 1. Along with general conference information, additional session descriptions are available on the Group 1 Web site - http://www.g1.com/Uconf.

Product Labs:

GUI Product Usability Test Session

No Experience Allowed! Group 1's Documentation Department needs 15 users to help evaluate the usability of one of our GUI products (they're keeping the product name a secret!) Join a usability workshop to help Group 1 gain insight on the intuitiveness and functionality of a product, and get a hands-on introduction to the GUI product suite by test-driving one of those products for yourself. Group 1 will provide the PCs and facilitators and will collect your comments. Group 1 will also provide a defined set of tasks for you to complete.

Universal Coders Product Lab - NEW PRODUCT

In this hands-on session, the user can experience the power of Universal Coders and the worldwide capabilities of the most flexible API and architecture created to support addresses for over 220+ countries, including the US and Canada. This product lab will review the concepts of the management console, sample applications, micro-batch processing and other concepts explaining the value of this new product framework.

Technical Support: Who, What and Where

Who do you call when you have a problem? What information can you provide support to aid in quicker resolution of your service request? Where do you to look to achieve self-service? There is much more to learn about Technical Support. Join us in this relaxed, informative session and get the answers to these questions and much more - including our upcoming launch of eService and our knowledge base online.

Multi-National Characters Processing - International CODE-1 Plus

Most new computer platforms are "MULTI-BYTE/UNICODE" capable. Does that really mean that you can process multi-national data? What's involved? What are the benefits and pitfalls?

Software users of the Group 1 Canadian CODE-1 Plus V3.0.2 product can use the SERP Address Accuracy Product for the upcoming SERP cycle. The present SERP cycle ends on September 30, 2003, but Group 1 has taken the formal SERP test and been re-certified by CPC standards for the upcoming cycle. Mailers using the existing software in the field, Version 3.0.2 do not need to do anything to comply with the regulations. Mailers using any other version number MUST upgrade to Version 3.0.2 by October 1, 2003. For more information visit http://www.g1.com/support.

Take a look at some of the recent updates and additions that have been made to this valuable section of our Web site. The FAQs are listed by product so you can easily find the questions that apply to your specific products. There is also a link to the FAQ Submission Form if you have a question/answer you would like to have considered. Below are a few of the most recent additions and update to this area.

How is LE media different?

Please click here for the answer to this Language Environment question.

How can I determine what Operating System version my iSeries (AS/400) system is running?

Please click here for the answer to this iSeries question.

When installing Palletization Plus 6.3.5 on a UNIX platform, why does the install script screen say it will be installed into the msp directory, but it really is installed into the msn directory?

Please click here for the answer to this MailStream Plus question.

I received an SOC7 data exception in LLOFFST when using the LLOUT parameter record. How do I resolve this?

Please click here for the answer to this GeoTAX question.

For a complete list of all available FAQs, please visit the FAQ area of the Support Web site at www.g1.com/support/faq.

Back issues of NewsCast are being archived. Click previous issues to go the NewsCast homepage to review any prior issues.

Below are some links that may be of interest to our customers:

Group 1's Web Page - http://www.g1.com. The Group 1 Software Web site provides customers with valuable information concerning different areas of the company. From this Web site, you can access education information, recent press releases, support, and much more useful information.

USPS Web Site Business Section - http://www.usps.com/smallbiz

The USPS Web Site - www.usps.gov. This Web site allows customers to check out the latest information regarding postage rates and fees, news and events in the postal community, locations of local post offices, and provides various other links. There is also a place where postal service customers can track the status of a package or access other online mailing forms.

Canada Post - http://www.canadapost.ca/splash.asp. This is the direct link to the Canada Post Web site.

USPS PostalOne - http://www.pilot.uspspostalone.com. This is the direct link to the USPS PostalOne Web site.

USPS Rapid Information Bulletin Board System - http://ribbs.usps.gov. This is the National Customer Support Center for the United States Postal Service. It provides you mail-service updates, current weather conditions, and other interesting facts pertaining to the Postal Service.

Postal Rate Commission - http://www.prc.gov. The Postal Rate Commission Web site provides information about the organization, its function and procedures, along with postal rates and fees. It also provides a location where you can voice your opinion to the Consumer Advocate.

Nonprofit Mailers - http://www.nonprofitmailers.org. The Alliance is the primary representative of nonprofit mailers before the Postal Rate Commission, at the United States Postal Service's (USPS) Headquarters, and on Capitol Hill.

Postcom - http://www.postcom.org. Postcom is the Association for Postal Commerce. Its Web site provides you with up-to-date information regarding what is going on in the "postal world." It includes links to other helpful sites, as well as a place to contact your US Senators or Representatives.