| Volume 4, Issue 16 | November 7, 2001 |
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This NewsCast is being provided to you as part of your Group 1 product maintenance and support plan. It is not intended for distribution outside of your Group 1 user base. Group 1 has taken the best security measures possible to protect your identity on this announce-only distribution list. 
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Group 1 recently sent the documents listed below to the primary user contacts on a maintenance plan via mass fax, mail, or with your product shipment. You may find these and other documents at www.g1.com/support. (Please have your user ID and password handy.) For our Fax-on Demand system (FOD), please call 301-918-0781 and select menu option 4 to retrieve the document number indicated below. For LISTSERV, visit the Technical Support - Electronic Product Notification area of our web site to subscribe at www.g1.com/support. On our web site customers may NOT have access to all information listed below. It is only accessible if your company owns the particular product and/or platform addressed by the announcement. CODING PRODUCTS REF: GTX200AD2 - This one-page letter provides the access code for the Special Request Download patch to be used prior to loading the August masterfile.
INTERNATIONAL PRODUCTS REF: NZ6_GB11 - Greenbar listing for the November 2001 EZ-6/CUE Masterfile Greenbar. Details file names and sizes.
REF: MCA230Bd1 - This one-page letter provides the access code for a patch for defect 1-2570127 dealing with CITY level pallets and defect 1-2596141 dealing with DIRECT and UDF sacks.
LIST PRODUCTS REF: MPP641Bd1 - This one-page letter identifies a problem with the ampersand character not being properly processed. Notification will be sent when a fix is available.
POSTAL PRODUCTS REF: MSPG632B - Greenbar listing for the November 2001 USPS Reference File. Details file names and sizes.
 What's the trick? The trick is taking advantage of the many classes offered by Group 1 Software's Education Department. Education classes make using your products from Group 1 more beneficial to everyone. Students return to their jobs with a better understanding of the product's functionality, which improves the use of the product in a production setting. It's easier to communicate with the Technical Support Representatives if users have an understanding of the products with which they are working. Don't delay, pick a class today! Visit our Education department at www.g1.com/education for a more complete listing of classes currently being offered or call 800-859-4133 for more information.
Users of MOVEforward can now send the monthly National Deliverability Index (NDI) and monthly Customer Service Log (CSL) on electronic media with the FASTforward electronic log file, according to USPS FASTforward Auditor, Carrie Feldhaus. Previously, MOVEforward users needed to fax or mail the monthly hard copy NDI and CSL reports and mail the FASTforward electronic log file. All three files can be put on the same diskette and mailed to the NCSC to meet the monthly FASTforward reporting requirement. This change will assist the NCSC in keeping the various reports in sync and organized. Users optionally may zip the files with PKZIP if needed with the file naming convention such as "xxxxMMYY.LOG," where "xxxx" is the customer license number and "MM" is the month and "YY" is the year. License number information may be obtained from the FASTforward license with the USPS.
Group 1 Software, a leading provider of customer relationship management (CRM)-enabling software solutions, recently announced it has begun implementing an enterprise-wide data quality solution for the AEGON Group's US operations. The jointly developed solution will enable the AEGON Group, one of North America's leading life insurance, annuities and retirement services organizations, to identify unique customers and the products and services they are utilizing across the company's domestic operating divisions. Group 1 is providing AEGON an accurate single customer view through cleansing, verification, standardization and consolidation of policyholder information. To date, Group 1's solution is being utilized by two of AEGON's operating units. "We selected Group 1 as our partner in developing a customized, comprehensive solution as a primary component of our Enterprise Client System due to their methodology, product expertise, and flexibility," said Jerome Kleinhelter, a Director in Shared Services at AEGON. "Group 1 is working with the AEGON Group to develop and deliver data quality processes that will enable us to create a cross-divisional, single view of our customers featuring up-to-date policyholder information. Consequently, we are beginning to better understand our customer's needs, with a goal of optimizing customer service and support." We're very pleased to have successfully teamed with AEGON on this one-of-a-kind solution for greater customer insight," said Bob Bowen, CEO of Group 1. "The substantial operational benefits and added policyholder intelligence AEGON will derive from this engagement highlights the value of our wide-ranging data quality and customer data integration engagements for the largest enterprises." Group 1's data quality solutions are the cornerstone of all successful CRM initiatives. These applications enable businesses to ensure the integrity of customer and prospect data and enhance that information with valuable geographic and demographic intelligence.
Is the Local User Group in your area meeting this week? Have you checked with members of the group to see if they are finding the meetings beneficial? Would you like up-to-the-minute information on new Group 1 releases? Product ideas? Is there a more effective way to use your Group 1 products or perhaps a new way to apply them that you hadn't thought of? Check the Local User Group listing below for a meeting in your area and get the answers to some of these questions and more. Local User Group chapters are open to ALL Group 1 customers. Membership and registration are handled on a local level. Group 1 clients are invited and encouraged to join the group of their choice. DENVER AREA
INDIANA
OHIO AREA
PHILADELPHIA AREA
The Postal Service Board of Governors proposed a three-cent increase in the price of a first-class stamp as part of an overall rate increase request, which is less than nine percent. The request was formally submitted in September and is well below the initial predictions of ten to fifteen percent. The Postal Service's mail volume growth is hurting because of the state of the economy and, despite management's aggressive cost-cutting, the fact remains that in the near future the cost of maintaining this important public service will exceed all revenue. The Board stated that raising rates was necessary to protect the ever-expanding universal delivery system. "We will continue to manage this institution with the 30-year-old laws that govern us, but it's like trying to listen to a CD on an eight-track player," said Robert F. Rider, Chairman of the Postal Service's Board of Governors. Given the current economic slowdown and subsequent reductions of revenue, the Postal Service management team initiated actions to further cut costs. A $1 billion capital spending freeze has stopped construction and renovation on more than 800 projects and continues into next year. Rider said that even with the further cost-cutting measures, the Postal Service has maintained record service performance and high levels of customer satisfaction. For a record nine straight quarters, the Postal Service has achieved productivity gains. Postmaster General John E. Potter recently announced an organizational restructuring that would bring added focus to the Postal Service's core business. It includes reducing administrative costs, reorganizing the marketing and sales organization, and reviewing e-commerce activities that are not tied to the mail. The ratemaking process requires the Board to request a recommended decision from the independent Postal Rate Commission (PRC), which then holds public hearings on the proposal. During these hearings, interested parties, including Postal Service Competitors, have the opportunity to present information and arguments from their perspective. Following the review process, the PRC makes a recommended decision to the Board, which then ultimately takes action on the rates. ~Mailers Companion, Postal Affairs and Communications, October 2001
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NewsCast - Volume 4, Issue 16 Date: November 7, 2001 Editor: Becki Dustin (cc@g1.com) Asst. Editor: Denny Derr Phone: 1-800-367-6950 Subscription Information
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