Featured White Paper
Acts of Intelligence
Seven "best practices" for high-volume mailers to mitigate the impact of the proposed USPS® postal rate changes,save money and improve customer relations.
Featured Case Study
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Practical Solutions
Our Customer Communication Management solutions span from database to delivery, enabling you to improve profitability, increase effectiveness and strengthen customer relationships. Our areas of expertise in the utilities industry includes:
- Data Integration
- Transform disparate data into actionable information. Combines Extract, Transform and Load (ETL) functionality with Enterprise Information Integration (EII).
- Customer Data Quality
- Manage customer data more effectively. Creates an accurate view of your customer relationships to improve targeting and generate more effective communications.
- Global Address Cleansing
- Validate and correct addresses worldwide. Provides for real-time verification and standardization so you can increase deliverability and customer satisfaction.
- Business Geographics
- Get the precise information you need when location really counts. Integrates address cleansing, geocoding and spatial analysis so you can asses risk — automatically.
- Document Composition
- Gain speed, flexibility and added control across the enterprise. Creates, manages and validates one–to–one communications across every channel.
- Distributed Output Management
- Modify, enhance and redirect print streams on the fly. Provides flexibility to improve documents and communication workflow prior to print production — even when legacy applications are involved.
- Electronic Document Management
- Respond to customers with greater speed and accuracy. Integrates advanced document archive and retrieval solutions into existing channels of communication — including your agent and broker networks.
- Online Account Management
- Offer customers greater choice and convenience. Delivers a customer-centric experience with advanced online functionality.
- Mailing Efficiency
- Maximize your postal discounts. Provides the world's most popular address validation and presort solutions.