Featured White Paper
Data Quality: The Foundation of Operational Effectiveness
Provides insight into the requisite components of a data quality solution.
Featured Case Study
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Move Updates
Maintain contact with customers when they move.
When a customer moves, that triggers a host of challenges and opportunities. Are they thinking about switching utilities? Do we offer additional services in the new location? Will they receive invoices on time?
Fact is, 17% of customers move every year — and you’re often the last to know. Returned mail and customer service complaints only add to the cost.
On top of that, the US Postal Service has announced an aggressive approach to reducing undeliverable–as–addressed mail by limiting postal automation discounts to only those mail pieces that have a confirmed primary address — with fines levied against companies who take first class discounts without the required NCOA processing.
Qualify for greater postal discounts.
Pitney Bowes Group 1 Software interfaces directly with NCOALink, the National Change of Address database operated by the US Postal Service. This helps you capture move updates faster and more efficiently. High-speed connectivity makes it easy to compare your mailing list to a database of the 160 million individuals who have recently changed their address. With our solutions, all sensitive customer data stays in-house, accessible and secure. And there’s no waiting for outsourced updates, which may involve data that is weeks or months out of date.
- Ensure statements are delivered on time
- Maintain cash flow
- Pre-empt competition
- Market based on lifestyle events
- Mitigate the expenses of returned mail
- Meet USPS® Move Update requirements
- Qualify for postal discounts
Take advantage of our Mailing Efficiency solutions today and stay connected to customers.