Featured Document Sample
Thomas Cook Invoice
Group 1's CCM solutions were used to create Thomas Cook's invoice, a component of a comprehensive travel package containing all relevant customer information such as ticket, itinerary, lodging, and voucher information. This extremely helpful, all-inclusive tool has elevated customer satisfaction.
Featured White Paper
Data Quality: The Foundation of Operational Effectiveness
Provides insight into the requisite components of a data quality solution.
Featured Case Study
Maxcom Telecomunicaciones
Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
Move Updates
Maintain contact with customers when they move.
When a customer moves, that triggers a host of challenges and opportunities. Are they thinking about switching carriers? Do we offer additional services in the new location? Will they receive invoices on time?
Fact is, 17% of customers move every year — and you’re often the last to know. Returned mail and customer service complaints only add to the cost.
On top of that, the US Postal Service has announced an aggressive approach to reducing undeliverable–as–addressed mail by limiting postal automation discounts to only those mail pieces that have a confirmed primary address — with fines levied against companies who take first class discounts without the required NCOA processing.
Qualify for greater postal discounts.
Pitney Bowes Group 1 Software interfaces directly with NCOALink, the National Change of Address database operated by the US Postal Service. This helps you capture move updates faster and more efficiently. High-speed connectivity makes it easy to compare your mailing list to a database of the 160 million individuals who have recently changed their address. With our solutions, all sensitive customer data stays in-house, accessible and secure. And there’s no waiting for outsourced updates, which may involve data that is weeks or months out of date.
- Ensure statements are delivered on time
- Maintain cash flow
- Pre-empt competition
- Market based on lifestyle events
- Mitigate the expenses of returned mail
- Meet USPS® Move Update requirements
- Qualify for postal discounts
Take advantage of our Mailing Efficiency solutions today and stay connected to customers.