Featured White Paper
A New Approach to Group Billing Reconciliation
Examine structured business processes based on customer communications management and Web-based mailstream tools that enable both insurer and customer to document and agree upon exceptions in real time – creating and interactive group billing reconciliati
Featured Case Study
Aetna and Pitney Bowes - Partners in Progress
In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
Plan Subscriber Communications
Harness the true power of customer communication
The rise of consumerism is driving changes to the health care industry, and it is becoming imperative that communication between carriers and subscribers be designed and delivered from the consumer’s perspective. Improving customer communications is one of the most effective ways of increasing customer satisfaction and member loyalty.
Our solution focuses on the customer communication process — from document design to composition to presentment and delivery — to improve information-delivery vehicles like EOBs, member statements and the like.
- Generate real-time, interactive communications for optimal customer service
- Provide personalized 1–to–1 marketing content with online and print communications
- Reduce invoicing processing costs with electronic presentment and payment systems (EBPP)
- Control production and mail costs
Create User-Friendly Documents
Consumers consistently find health-care related documents hard to read and understand. Let Group 1 Document Design Services transform the customer experience through a user-centered approach to document design. Improving document design can make your customer documents easy to use and understand — even the most complex information design challenges.
Group 1 has formed a strategic alliance with Simplified Communications Group Inc., a leading North American information design communications practice to assist companies to design documents that work better for them and their customers.