Brochures
Download the CCM Business Edition brochure for the complete view of all business editions.
Featured White Paper
The CCM Connection
Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
Featured Demo
e2 Query and Analysis for Customer Accounts
See how easily you can create simple account number queries using Group 1's e2™ solution.
e2 Customer Service Edition
Provide your customer service representatives, agents, and brokers with a complete solution for viewing documents and outbound communications sent to a customer, managing accounts and payments, and generating real-time and interactive correspondence for optimal customer service. You’ll also gain the ability to manage global addresses on behalf of customers.
- Dynamic, error-free archiving and retrieval
- Instant access to archived documents and web-presented information
- Data integration for enhancing mission-critical analyses and business processes
- Integrated, enterprise-wide document creation allowing the authoring, designing, maintaining, and enhancing of virtually any document
- Centralized document creation for customer-focused communications delivered across multiple channels
- Advanced web-based print stream previews for pre-production proofing and approval routing efficiency
- Convenient Windows-based print stream previews for pre-production proofing and approval routing efficiency
- Intuitive, Microsoft Word interface for creating professional, personalized call center and customer-facing documents