Featured White Paper
The CCM Connection
Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
Featured Case Study
Pitney Bowes Redesigns Its Invoices and Implements Enhanced Web Presentment and Payment
Pitney Bowes leverages their statement technology to cut expenses, increase satisfaction and offer new online services.
Featured Demo
e2 Query and Analysis for Customer Accounts
See how easily you can create simple account number queries using Group 1's e2™ solution.
Industry Applications
Our Online Account Management solutions allow you to offer customers greater choice and greater convenience. While many of the benefits apply across all industries, Pitney Bowes Group 1 Software also makes it possible for you to address the pressing issues that are unique to your industry. For example:
Property & Casualty Insurance
- Provide agents with tools to book business online via web-based applications
- Give agents and policyholders the ability to download and print customer documents
- Cross-sell services using existing communications and dynamic messaging
Life & Health Insurance
- Equip providers with the tools to view EOBs and statements 24/7
- Improve quality and accuracy by validating customer data in real time
State & Local Government
- Provide staff and constituents electronic access to citizen communications
- Improve quality and accuracy by validating customer data in real time
Federal Government
- Provide staff and constituents electronic access to citizen communications
- Improve quality and accuracy by validating customer data in real time
Financial Services
- Equip your agents and brokers with the tools to view customer documents 24/7
- Enhance investor services with secure, online proxy voting
- Satisfy your most valued accounts by presenting customized, high-value reports
Retail Banking
- Enhance customer service and first-call resolution with in-branch statement printing
- Build profitable online relationships via personalized, online statements
Telecommunications
- Build profitable online relationships through electronic bill presentment
- Improve quality and accuracy by validating customer data in real time
Utilities
- Add customer-centric capabilities such as electronic billing to your CIS systems
- Boost satisfaction by increasing first-call resolution and overall customer care