Key Advantages

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

An industry pioneer, Pitney Bowes Group 1 Software has remained a market leader because of the unique advantages we offer our customers.

Unrivaled Speed and Performance

Our solutions allow you to index and process over 2.5 million pages per hour in real-time. Unlike other solutions, conversion to PDF and use of third-party tools are not required. Billions of documents and data elements can be stored and rendered online, with no performance degradation.

End-to-End Integration

As the global mailstream leader, we can help you create, produce, distribute and manage customer communications every step of the way. This single-source access makes it easier for you to connect with customers in new ways–whether through data quality and integration, document composition or online account management.

Modular Platform

While our suite of solutions is robust, our modular design allows you to right-size your solutions. We’ll help you choose the most appropriate applications,–providing for a quicker, cost-effective implantation. Key products include e2 Vault, e2 Service, OnRoute™ Mail Tracking, e2 Present, e2 Online Account Management and e2 Pay.

Multi-Channel Delivery

Whether print, mail, web, email or efax, you can present and distribute documents though any channel–all from the same data source.

Learn more about our powerful industry applications.

Recent Case Studies

California Air Resources Board Implements OpenEDMS® to Streamline Certification Process: OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
London Life Insurance Provides Financial Statements over the Web: Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service: National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Telecommunications Provider COMCEL Improves Customer Service Using DOC1: COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
Telefonica Brazil Improves Communication with Clients: Telefonica transforms invoices into electronic documents to improve communication with clients.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

The Call for More Progressive Self-Service: Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Electronic Vault Advantage: This paper examines common approaches for document storage and highlights the six key advantages inherent to high-speed electronic vaults.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Pitney Bowes Group 1 Software