Filter Listing
This is a filtered view of case studies. View all case studies.
Utilities Case Study Listing
- Aetna and Pitney Bowes - Partners in Progress
- In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
- British Gas Retains Customers with New Statement Design
- British Gas redesigns statements using DOC1.
- Charlotte County Utilities Passes the Savings to Customers
- Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
- Greater Cincinnati Water Works Benefits from the DOC1 Suite
- Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
- Interelectra Presents a New, Friendly Face to the Marketplace
- A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
- Latin American Telecom Automates Billing Production
- A telecommunications provider automates billing production to increase productivity and customer satisfaction.
- National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
- National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
- Petersburg Life Reduces Returned Mail by Half
- StreamWeaver, Finalist, and SmartMailer solutions allow Petersburg Life to drastically reduce costs while improving relations with customers and agents.
- PHEAA Sets a New Standard in Higher Education with Pitney Bowes Solutions
- Pennsylvania’s Higher Education Assistance Agency implements StreamWeaver and Finalist as part of their state–of–the–art solution.
- San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
- Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
- Utility Introduces Electronic Bill Payment and Presentment
- A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.