Pitney Bowes Service Invoice
When Pitney Bowes set out to simplify and improve their customer invoices, they turned to their own business unit, Group 1 Software. Leveraging CCM technologies and professional services, the company cut statement production costs by over $1 million a year and doubled customer satisfaction with their statement design. On a customer survey taken post-redesign, 80% of customers polled rated the new statements as “excellent” or “very good.”
PB Service Invoice After
Group 1’s Customer Communication Management (CCM) technology and expertise helped Pitney Bowes create service invoices that were easier to understand and pay.
Customers appreciate the clear, easy-to-read format and bill consistency, which minimized billing-related calls.
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- Branding
- Fonts, colors and content placement are standardized for consistency.
- Barcoding
- The return address barcode can be printed directly on the payment coupon.
- Quick Reference
- Account number and contact information is placed in a prominent location and identified by an icon to make it easy for customers to refer to this information quickly.
- Variable Messaging
- Dedicated space for important messages or transpromotional marketing.
- Contact Information
- Ways to contact customer service are placed in a standard location and are identified by icons making it easier and quicker for customers to find.
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- Company:
- Pitney Bowes
- Type:
- Invoice
- Industry:
- Retail
- Tags:
- bill
- color
- invoice
- redesign
- transpromo