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Online Account Management Case Study Listing
- Charlotte County Utilities Passes the Savings to Customers
- Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
- London Life Insurance Provides Financial Statements over the Web
- Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
- Maxcom Telecomunicaciones
- Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
- National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
- National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
- Property and Casualty Insurer Empowers Independent Agents
- A leading auto insurer turned to us for real-time online access to customer polices and notices.
- San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
- Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
- Telefonica Brazil Improves Communication with Clients
- Telefonica transforms invoices into electronic documents to improve communication with clients.
- Thomas Cook AG Optimizes Customer Communications with CCM Solution
- Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
- Utility Introduces Electronic Bill Payment and Presentment
- A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.