Apart from being an exact copy of the paper invoice, the consumer can also evaluate variables such as calls over the past three months to a city, region, or country, a service which helps to keep customers faithful.
— Juan Berrocal
Residential Segment Director, Telefonica Brazil
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Telefonica Brazil Improves Communication with Clients
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Telefonica, a leading global communications company, is headquartered in Spain with offices in 23 countries, upwards of 200 million customers, and close to 250,000 employees. Telefonica’s Brazil office currently has 2.1 million broadband customers. Telefonica Brazil was well aware of its customers’ growing use of the Internet and decided to migrate its phone bills from a paper format to an electronic delivery system.
The Challenge
Simple is Best
Telefonica Brazil needed a simplified, yet intuitive way to electronically present bills and expenses to clients.
It’s Good to be Green
In an effort to reduce costs and preserve the environment, Telefonica Brazil was seeking an effective way to drastically reduce printer use and paper consumption.
The Solution
Increased Information Promotes Customer Satisfaction
Telefonica Brazil implemented the Pitney Bowes Group 1 Software e2™ solution. Since the electronic bill is not an exact replica of the paper invoice, the e2™ solution allows Telefonica Brazil customers to obtain additional account information, including extensive call history. This added functionality helps Telefonica Brazil gain the trust and loyalty of their customers, and enables customers to have more control over their accounts.
The Benefit
Lean and Green
By decreasing the amount of paper used to produce hard-copy invoices, Telefonica Brazil has cut production costs, while expanding the company’s environmentally friendly initiative.
More For Less
Telefonica Brazil’s e-Account initiative provides the customer with up-to-date, expanded account information, while controlling costs and eliminating hard-copy bill storage headaches.
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