Gain Valuable Insight to Improve Enterprise-Wide Communications

In today's competitive market, you may be on the lookout for new and creative ways to boost processing times, achieve higher efficiency, improve content management, gain greater maintenance and flexibility, and establish compliance processes.

CCM Assessment

The Group 1 Software Customer Communication Management (CCM) Assessment provides businesses — especially those that produce high-volume customer communications — with valuable insight into the issues and opportunities that exist within their document production operations.

Information You Need

Whether you want to significantly improve your day—to—day operations, or your facility is changing, this services program provides you with the information you need to:

Meet SLAs and customer expectations more easily
Pinpoint opportunities for improving quality and workflow for greater efficiency, performance, and productivity
Automate and simplify production processes
Meet the challenges of a growing number of regulatory standards, including HIPAA and Sarbanes-Oxley

Expertise and Experience

Our team of skilled service specialists — including top engineers, document production specialists, programmers and quality assurance professionals — work closely with you to document the organizational events that led to application or procedure changes.

They also work to capture information on the vital tools, equipment, resources, jobs and applications associated with your customer communication operations in the areas of:

Data Integration
Customer Data Quality
Global Address Cleansing
Data Enrichment
Document Creation
Document Management
Distributed Output Management
Electronic Document Management
Online Account Management
Printing Efficiency

Recommendations You Can Use

The CCM Operational Assessment provides documented recommendations to accelerate your business.

Group 1's comprehensive evaluation includes both an Analysis Report and an Implementation Approach Report to help solve your organization's key challenges, while accommodating your cost concerns, ease–of–use requirements and future growth needs:

Operational recommendations
Software and professional services needed for optimal implementation
Training recommendations
Proposed solution and future vision of benefits
Estimated timeline to initiate and implement each stated recommendation

Start Today! Contact Group 1 Professional Services

Let today mark the start of your effort to turn your operational realities into more profitable opportunities with Group 1 Software's
CCM Operational Assessment Services (PDF, 410 KB).

Call Group 1 Professional Services today at 888-413-6763.