Latest Solutions for Closing Your Customer Communication Gaps
You know that customer communications are a critical part of your business. Managing these communications effectively can be challenging.
Manage and Employ Customer Intelligence
To achieve the best results, you need to capture and manage existing customer intelligence that resides in various systems across your enterprise.
You also need a way to employ this intelligence to produce and deliver communications that are tailored to meet the specific needs of your individual customers.
CCM Business Editions
Group 1 Software's Customer Communication Management (CCM) Business Editions are the answer, regardless of your business focus. Use these bundled CCM solutions to empower your business in many ways:
- On-Demand Edition
- Produce real-time communications — such as quotations, proposals, policies and applications — for in-person interactions
- Production Edition
- Create high-volume output — for both print and digital communications — to confidently move intelligent communications through a variety of delivery channels
- Self Service Edition
- Transform the customer experience with online access to make payments and manage accounts
- Customer Service Edition
- Gain the ability to view documents and customer communications, manage accounts and payments, and generate real-time and interactive correspondence for optimal customer service
- Marketer Edition
- Easily create highly-targeted "transpromo" marketing content for online and print communications — both inside and outside the envelope
- Content Management Edition
- Manage, maintain and mobilize information assets across operational channels for higher efficiencies
A Range of Functionality for Your Unique Needs
Your organization may need all of these capabilities or more basic functionality. That's why we offer a Flex Edition for selecting individual capabilities and adding functionality as needed.
Our Enterprise Edition comes with the full array of capabilities and business benefits from all the Business Editions.
CCM Business Editions in Action for Grameenphone
The Challenge: Broad Requirements, Limited Resources
- Payment Collection System
- Grameenphone, the primary telecommunications provider in Bangladesh, needed a state–of–the–art, cost-effective payment collection system to better serve its rapidly growing and diverse customer base.
- Local Language Support
- The need to implement local language invoicing and boost customer satisfaction was paramount.
- Interactive Marketing
- The company also needed to present invoices with interactive marketing capabilities.
- Resource Optimization
- But Grameenphone faced another challenge: The region's average revenue per user (ARPU) is among the lowest in the world. At a mere six to seven US dollars, resource optimization was critical for Grameenphone to remain profitable.
The Solution: Optimize Entire CCM Value Chain
- CCM Enterprise Business Edition
- Implementation of Group 1's comprehensive CCM Enterprise Business Edition provided the company with the ability to manage its own systems without external dependencies.
- Seamless Integration With Existing Systems
- Grameenphone required seamless integration with not only their internal billing, CRM and data warehouse systems, but also with their stringent internal compliance system. The CCM solution satisfied all of these objectives, and more.
- Manage Remote and Urban Subscribers
- The comprehensive Group 1 solution satisfied and exceeded Grameenphone's requirements by managing the electronic and physical communications of their subscribers in both remote villages and urban areas.
- Maximize Current Assets
- Through its partnership with Group 1, the company maximized its current assets, including employees, software, and hardware, and provided valuable local language support.
- Custom Invoice Messaging
- Grameenphone can now even add marketing messages to its invoices, thus ensuring the continued success of this enterprise.
Contact Us Today!
Learn how the CCM Business Editions can enhance your communication effectiveness. Call 888-413-6763 for more information on these practical solutions.
Read the Complete Success Story
Download the Grameenphone success story (PDF, 192 KB).