Customer Communication Management
Organizations need to create, manage, deliver, and administer consistent, high-quality, intelligent communications across all customer touch-points — in the most cost-effective manner possible.
This newsletter describes the CCM challenges and opportunities that many businesses face, and offers practical strategies for:
- Reducing costs
- Enhancing messages
- Growing more profitable customer relationships
- And more!
We hope this newsletter inspires you to reach your goals and plan new strategies for achieving best–in–class communications and practices.
Current Issue
- 2008 Issue #1
- Get an overview DOC1's new Version 5.4 capabilities. Learn how Maxcom added transpromo messages to customer statements — in just 12 weeks! Discover why companies are turning to enterprise content management (ECM) systems to boost compliance. Take a tour of our new Sample Gallery. Learn how Print Laser is using key technology to produce documents up to 80% faster than before. Find out when Group 1 Software will be exhibiting in your area.
Previous Issues
- 2007 Issue #2
- Learn how California Air Resources Board streamlined workflow and overall document management. Supplement your DOC1 design environment with the latest web-enabled Content Author tool. Learn how Pitney Bowes reduced its invoice paper and processing costs by 70%. Identify the most critical document storage criteria for your enterprise. Find out if you're an iPod nano winner!
- 2007 Issue #1
- Get the latest information on consumer behavior for reading mail and email. Discover how National Grid is reducing call center costs while centrally managing customer information. Learn about new timesaving tools on the market for testing document output prior to production. Read information on the latest Group 1 services that can help your organization. And much more …