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Insurance Giant Leverages Production Intelligence to Save Millions
The Challenge
Centralize the management, production and distribution of customer communications.
The Company
Major insurance company.
The Story
Growing both organically and through merger and acquisition, a major insurance company made a strategic decision in 2002: to bring its print/mail capabilities to a new level by creating a state–of–the–art Automated Document Factory (ADF). Working in partnership with Group 1, Pitney Bowes and other industry leaders, they built a 57,000 square foot data processing, printing and mail finishing facility that produces nearly 500,000 mail pieces per day. Group 1’s DOC1 and StreamWeaver® document composition software, plus address cleansing and presorting solutions, comprised key elements of the solution.
The Benefits
High Performance and Quality
The entire ADF process — initial data processing, printing, mail finishing, presorting, USPS ® deposit — meets stringent service level agreement requirements.
Better Customer Communication Management
The insurance provider has enhanced its subscriber relationships through more streamlined, easier to read documents.
Cost Savings
The firm expects to save millions of dollars over the first five years of the facility through reduced print and postage costs (achieved through mail piece consolidation, conversion to continuous form printing and presorting), more efficient processes, and improved controls.