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Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation
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Centris AG, a leading provider of IT solutions to the Swiss healthcare and personal accident insurance industries, was interested in providing its clients with a business process-oriented solution for managing standardized information using a single platform. Centris AG found its answer and, as part of its Swiss Health Platform (SHP), will implement Group 1’s DOC1 On-Demand Edition solution.
The Challenge
Improving Customer Communication
Centris AG was constantly seeking out new solutions to simplify and improve customer communications. To do this, they needed to be able to provide their clients with real-time, personalized, onsite document generation.
The Solution
Transforming Raw Data
Through the SHP, Centris AG will obtain raw data via an XML interface and incorporate it into documents for batch processing. By adding DOC1 On-Demand to the SHP, Centris AG will further expand its portfolio to include real-time document generation.
Web Client Usage
Through the use of the DOC1 On-Demand Web client, Centris AG provides its customers with the ability to generate documents, such as templates, forms, preprints, and contracts in real time, by filling in the necessary customer relevant data. This document is then immediately available as a PDF or as a print out that can be directly presented to clients.
Flexible Deployment
DOC1 On-Demand is a scalable and resilient Web service deployment of Group 1’s document generation engine for real-time creation of variable content and customized documents in support of customer-facing applications.
The Benefit
Save Time and Money
Using DOC1 On-Demand to immediately generate documents provides Centris AG’s client organizations with significant financial savings and time-efficiency benefits.
Cross-Sell and Up-Sell
Improved and more efficient customer communications generate cross-sell and up-sell opportunities, while simultaneously saving costs.
More Options for the Customer
With DOC1 On-Demand, Centris AG is able to enlarge and improve their service portfolio for customers in the insurance field. These expanded services and options not only help Centris AG customers, but also their customer’s customers.
Multiple Channel Delivery
Using a Java 2 Enterprise Edition (J2EE) compliant, service-oriented architecture (SOA) platform, DOC1 On-Demand delivers on-demand documents through multiple channels, including back and front-office applications, branch networks, customer support centers, the Web, and email.
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