Regional Carrier Consolidates Print Streams to Enhance Communication
The Challenge
Create and manage more complex documents while dramatically reducing costs.
The Company
A large regional U.S. health-insurance carrier.
The Story
Company needed to drastically upgrade its printing and mailing capability from near-manual operation to next-generation processes and technologies. Pitney Bowes Group 1’s print stream engineering, barcoding and address cleansing technologies helped the carrier overcome its first hurdle — automating its production of checks and EOBs. Then, the carrier turned to Group 1 for document composition solutions that enabled it to print even more complex documents and significantly upgrade its outbound subscriber communications and bills.
The Benefits
Reduced Paper Costs
Consolidated statements and explanations of benefits allowed the carrier to reduce the volume of paper to be printed and mailed.
Enhanced Communication
The ability to handle even complex document creation tasks enabled the company to communicate more effectively with its subscribers.
Better Productivity and Fewer Errors
Automation of formerly manual operations, the ability to view the print stream, and address cleansing technology improved internal processes and saved postal costs.