Featured Document Sample
Principal Financial 401(k) Statement
Group 1's DOC1 solution helped Principal Financial Group turn account statements into loyalty-building tools for more than 11 million 401(k) customers.
The Principal Financial Group Connects With Customers
Download the full case study PDF or read the summary below:
The Challenge
Simplify and personalize complex Retirement Account statements.
The Company
The Principal Financial Group, with more than $117 billion in assets under management, is the nation’s largest 401k plan administrator and offers other investment services, health insurance and mortgage banking in addition to being one of the ten largest life insurance providers in the US.
The Story
With the repeal of the Glass-Steagall Act in the US in 1999, traditional life insurance companies were free to deliver banking and investment services such as 401k retirement plans, home equity loans and other investment options. To help it manage its rapidly growing 401k management business amidst increasing competition, The Principal turned to Pitney Bowes Group 1 Software’s DOC1 solution to deliver more timely, readable and coherent individual financial statements than ever before.
The Benefits
Better Customer Communication
By providing customers with a clearer, more complete and up–to–the–minute picture of their investment progress every month, The Principal was able to help them make better investment decisions. Customized marketing messages integrated into full-color statements helped the company forge a stronger connection with customers as it offered them additional services.
Time to Market
DOC1 enabled The Principal to create its new statements in a fraction of the time it had taken in the past. And its flexible, automated production and distribution capability reduced errors and eliminated bottlenecks in its high volume direct-to-mail facility.
Now that you've read the summary, Download the full case study PDF.