State Agency Creates Personal, Accessible Correspondence
The Challenge
Personalize correspondence and provide secure, online access to key data.
The Government Office
A state-level Social and Health Services Department.
The Story
This agency had acquired a new Medicaid Information System designed to process more than $50 million a week in Medicaid billings and payments. The new system, which replaced a legacy information system dating to 1982, did not provide the ability to create personalized correspondence. The agency also needed to store reports generated from their new Medicaid Information System and other sources, and provide employees with electronic access over the web. The agency turned to Pitney Bowes Group 1 Software’s DOC1 for document composition capability and our e2 Vault for secure online access and storage.
The Benefits
Better Communication
The agency can communicate Medicaid benefits far more clearly using personalized correspondence.
Greater Productivity
Employees can easily store, view, print or copy reports, access data securely over the web, and integrate report content with Microsoft Office applications for Customer Communication Management and reporting.