"Business Processing Outsourcing (BPO)"
Business Process Outsourcing (BPO) is the use of contractors or vendors to perform a specific business task. BPO is usually implemented as a cost-cutting measure for areas that a company does not depend on to maintain their position in the marketplace.
Business Processing Outsourcing is most often divided into two areas of outsourcing–back-office and front-office. Back-office refers to areas such as human resources, billing, purchasing, and accounting. Front-office usually encompasses the customer facing services including customer service, marketing, and technical support.