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Electronic Document Management Case Study Listing
- California Air Resources Board Implements OpenEDMS® to Streamline Certification Process
- OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
- CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System
- Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
- Charlotte County Utilities Passes the Savings to Customers
- Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
- Endsleigh Insurance Enhances Organizational Efficiency with DOC1
- Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
- Greater Cincinnati Water Works Benefits from the DOC1 Suite
- Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
- London Life Insurance Provides Financial Statements over the Web
- Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
- Maxcom Telecomunicaciones
- Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
- National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
- National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
- San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
- Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
- Shenzhen Telecom Improves Customer Service through Better Bills
- Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
- State Agency Creates Personal, Accessible Correspondence
- A state social and health services department implements personalized correspondence for better communication.
- Telecommunications Provider COMCEL Improves Customer Service Using DOC1
- COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
- Telefonica Brazil Improves Communication with Clients
- Telefonica transforms invoices into electronic documents to improve communication with clients.
- Thomas Cook AG Optimizes Customer Communications with CCM Solution
- Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
- Utility Introduces Electronic Bill Payment and Presentment
- A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.
- Washington State Confirms Delivery of High-Value Mail
- The state uses can our mail tracking solutions to monitor customer communication throughout its end-to-end document messaging life cycle.
- Washington State's DSHS Implements Full Technology Upgrade
- The State of Washington’s Department of Social and Health Services unlocks superior performance through a fresh perspective and full technology upgrade.