DOC1's ease of use and Group 1's professional services team helped us deliver the application in a quarter of the development time from our previous vendor application – we were in production a month ahead of schedule.
— Michael Stevens
Implementation Manager
ICG Communications
Filter Listing
This is a filtered view of case studies. View all case studies.
ICG Communications Calls on DOC1 for Flexible Bill Formatting
Download the full case study PDF or read the summary below:
ICG Communications is a fast growing telecommunications company with a nationwide voice and data network serving more than 700 cities in the United States. ICG delivers products and services to its customer base of Internet Service Providers (ISPs), business customers, and inter-exchange carriers through a national network. Since ICG began serving the ISP market in 1997, the company has provisioned more than 590,000 lines to serve this customer segment. ICG now provides Internet access to approximately 10 percent of the nation’s dial-up Internet traffic.
The Challenge
Growing Pains
To accommodate its rapid growth, ICG needed a flexible, scalable billing system and a robust composition system.
Out With the Old
ICG’s existing billing and document composition systems were unable to handle the company’s growing demands. After having programmers on site for 12 months, and having spent four times the original estimate, the systems were not in production and the project was behind schedule.
The Path to Success
To get its billing upgrade project back on track, ICG needed a composition solution that would:
- Interface with ADC’s Saville CBP
- Output multiple print streams to support ICG’s printing, archiving, and customer care requirements
- Allow rapid development of new applications
- Ease maintenance of dynamic customer documents
The Solution
Implement to Save
DOC1 produced immediate benefits for ICG. The dramatic speed of implementation saved ICG thousands of dollars in training and professional services costs.
A Better Bill
DOC1 allows ICG’s Customer Service Representatives (CSRs) to view bills online in response to customer inquiries. For its large commercial accounts–which would normally get thousand-page bills if printed–ICG provides the bills in PDF and burns these onto CD-ROM.
The Benefit
Satisfaction Guaranteed
DOC1 met ICG’s business requirements and surpassed initial expectations by providing:
- Flexible and easy-to-use bill formatting solution
- Rapid development and implementation of new applications
- Easy maintenance of dynamic customer documents
- Multiple output streams to support ICG’s printing, archiving, and customer care requirements
- Faster time to market
Now that you've read the summary, Download the full case study PDF.