Case Studies
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- ABN AMRO Global Banking Group: Delivering Highly Personalized Letters
- Group 1’s DOC1® solution helps ABN AMRO create an infrastructure to quickly and flexibly generate and control its document output.
- Aetna and Pitney Bowes - Partners in Progress
- In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
- ANICO Elevates Client Communication and Streamlines Processes
- DOC1 helps the American National Insurance Company communicate more clearly with clients while streamlining key work processes.
- Automates Sales and Use Tax Jurisdiction Assignment for Large State Comptroller
- Pitney Bowes Group 1 Software implemented its GeoTAX Enterprise Tax Management solution to streamline processes for payroll, business personal property, and insurance premium taxes assignments.
- Automating the Claims Process for Large Federal Agency
- Pitney Bowes Group 1 Software implementes GeoStan and Spatial Plus to automate a manual application process and reduce processing time for claims.
- Aviation Insurer's Targeted Marketing Programs Fly High With Group 1's Data Quality Technology
- Read how Group 1's technology enabled Avemco Insurance to better leverage prospect information it receives from third-party sources.
- Bank of Montreal Bolsters Statement Processing with StreamWeaver
- Read how StreamWeaver® print stream engineering helped the Bank of Montreal Financial Group lowers costs, speed processing and improve service.
- Be MUSIC Direct Unlocks Productivity Gains with StreamWeaver®
- Read how Be MUSIC Direct, formerly BMG Music, used StreamWeaver® to sort, separate and sequence orders for their automated Gantry fulfillment system.
- BKB Offers Clients a More Customer-Friendly Experience
- Basler Kantonalbank implements DOC1 Suite to provide customers one, integrated statement.
- British Gas Retains Customers with New Statement Design
- British Gas redesigns statements using DOC1.
- California Air Resources Board Implements OpenEDMS® to Streamline Certification Process
- OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
- CARTA Relies on Data Flow to Make Faster, Smarter Business Decisions
- Read how CARTA utilizes Data Flow to satisfy its three main business objectives.
- CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System
- Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
- CDC Integrates Geocoding to Battle Infectious Disease
- The CDC incorporated standardized address management, spatial relationship determination, and geographic accuracy to monitor the occurrence of diseases and conditions across the United States.
- Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation
- Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
- Charlotte County Utilities Passes the Savings to Customers
- Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
- CNBC Video Interview: Andrew Greenyer
- Andrew Greenyer talks with CNBC about how UK banks have increased their profit per customer.
- DaimlerChrysler: A Case Study in Enterprise Data Quality Success
- Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.
- Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1
- Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
- Endsleigh Insurance Enhances Organizational Efficiency with DOC1
- Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
- Experian Personalizes Millions of Credit Reports with DOC1 and Oce
- Read how DOC1 enables Experian to generate up to 9 million fifty-page credit reports each year in addition to 1.5 million bankcard statements annually.
- Federal Agency Relies on Geocoding to Automate Flood Damage Claims Process
- Read how a Federal Government Agency utilizes our geocoding technology to improve disaster response.
- Fortune 500 Property and Casualty Firm Saves Millions
- A Fortune 500 Property and Casualty firm saves millions by correctly assigning rates, improving their exposure to risk and increasing customer satisfaction.
- Genesys Health System Improves Productivity with Data Flow™
- Read how Genesys Health System used Data Flow™ to streamline work
processes, improve productivity and improve the quality of decision making throughout its administrative organization.
- GeoStan™ Assists Federal Agency in Empowering Urban Development
- Read how a Federal Government Agency utilizes our geocoding technology to improve disaster response.
- GeoTAX® Automates Sales and Use Tax Process for State Government
- The Office of the Comptroller for a large State government needed to simplify the assignment of sales and use tax jurisdictions.
- Global Services Provider Maritz, Inc. Turns to Group 1 For Direct Marketing Effectiveness
- Read about how the world's leading provider of integrated performance improvement, travel, and marketing research services utilizes Group 1's direct marketing applications to manage tens of millions of records a year.
- Greater Cincinnati Water Works Benefits from the DOC1 Suite
- Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
- Group 1 Provides Data Integration Solution to German Water Supply Company Berliner Wasserbetriebe
- Berliner Wasserbetriebe implemented our Data Integration solution to save time and money during data analysis.
- ICG Communications Calls on DOC1 for Flexible Bill Formatting
- ICG Communications implements DOC1 to provide customized and tailored statements to customers.
- Insurance Giant Leverages Production Intelligence to Save Millions
- An insurance giant saves millions by streamlining their customer communications production process.
- Interelectra Presents a New, Friendly Face to the Marketplace
- A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
- Latin American Telecom Automates Billing Production
- A telecommunications provider automates billing production to increase productivity and customer satisfaction.
- Leading Insurer Keeps Track of Customer Moves
- A leading insurer significantly reduced costs by using our move update solutions to stay on top of customer moves.
- London Life Insurance Provides Financial Statements over the Web
- Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
- Maxcom Telecomunicaciones
- Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
- National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
- National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
- Nationwide Video Case Study
- Watch this video to find out how our GeoStan, AddressBroker and Data Flow products helped Nationwide reduce their total cost of ownership.
- Nielsen Turns to Group 1 to Deliver TV Ratings-Related Communications
- Read how Nielsen Media Research optimizes mailing efficiency for its television viewing diaries using Group 1's direct marketing applications.
- Petersburg Life Reduces Returned Mail by Half
- StreamWeaver, Finalist, and SmartMailer solutions allow Petersburg Life to drastically reduce costs while improving relations with customers and agents.
- PHEAA Sets a New Standard in Higher Education with Pitney Bowes Solutions
- Pennsylvania’s Higher Education Assistance Agency implements StreamWeaver and Finalist as part of their state–of–the–art solution.
- Pitney Bowes Partner Power Provides Fujitsu with Full ADF Solution
- Learn about Fujitsu Service's recent implementation of a full Automated Document Factory (ADF) solution powered by successful collaboration across Pitney Bowes business units.
- Pitney Bowes Redesigns Its Invoices and Implements Enhanced Web Presentment and Payment
- Pitney Bowes leverages their statement technology to cut expenses, increase satisfaction and offer new online services.
- Print Laser Gains Both Agility and Economy with Pitney Bowes Group 1 Software's CCM Solutions
- Print Laser increases efficiency and grows revenue with Group 1 Software's CCM Solutions.
- Property and Casualty Insurer Empowers Independent Agents
- A leading auto insurer turned to us for real-time online access to customer polices and notices.
- Regional Carrier Consolidates Print Streams to Enhance Communication
- A regional carrier updated their printing and mailing capability from near-manual to next-generation automation.
- San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
- Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
- Schroeder Publishing Delivers the Goods With Group 1 Software's Direct Marketing Applications
- Learn how this growing specialty publisher harnessed the power of its customer and prospect data with Group 1's direct marketing and data management applications from Group 1.
- Sears Canada Produces 50 Million Documents a Year with DOC1
- Read how DOC1's flexibilty and sophisticated formatting enabled Sears to produce a variety of dynamic documents.
- Slovak Telecom Manages Personalized Customer Communications for Multi-Channel Delivery
- Slovak Telecom implemented Group 1's DOC1 design/generate/print solution to create and manage personalized invoices for multi-channel delivery.
- State Agency Creates Personal, Accessible Correspondence
- A state social and health services department implements personalized correspondence for better communication.
- State Comptroller Automates Tax Jurisdiction Process
- A large U.S. state implements a web-based resource for citizens, businesses and local governments to help ensure taxes are being accurately determined.
- StreamWeaver Bolsters Integrity for Ameriprise Financial
- Pitney Bowes file-based processing and print stream engineering solutions yield enviable results for 45 million mail pieces each year.
- Telecommunications Provider COMCEL Improves Customer Service Using DOC1
- COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
- The Principal Financial Group Connects With Customers
- Principal Financial redesigns their statements quickly using our electronic document management solutions.
- Thomas Cook AG Optimizes Customer Communications with CCM Solution
- Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
- TUI InfoTec Personalizes Customer Documents with the Help of DOC1
- When TUI InfoTec upgraded to a color printing system, they came to us for a comprehensive solution.
- UK Agency Streamlines Workflow and Improves Communication
- SLC uses scalable document composition, electronic archiving and online account management solutions to centralize printing and production.
- Utility Introduces Electronic Bill Payment and Presentment
- A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.
- Washington State Confirms Delivery of High-Value Mail
- The state uses can our mail tracking solutions to monitor customer communication throughout its end-to-end document messaging life cycle.
- Washington State's DSHS Implements Full Technology Upgrade
- The State of Washington’s Department of Social and Health Services unlocks superior performance through a fresh perspective and full technology upgrade.
- Wealth Management Company Profits From Secure, High-touch Communications
- A wealth management company streamlines their aging data warehouse.
- Web-Based Geocoding Solution for Large Federal Agency
- Pitney Bowes Group 1 Software implements GeoStan with AddressBroker, along with point-level data, to provide a cost effective, flexible solution that was easily embedded in the agency’s existing application.
- WellPoint Inc. Speeds Response Time with StreamWeaver®
- Read how the WellPoint Inc. health benefits company used StreamWeaver® to respond to business users’ requests in hours or days instead of weeks.