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Automating the Claims Process for Large Federal Agency
The Challenge
In the wake of a natural disaster, citizens require assistance and financial aid in a timely manner. With the impact of hurricanes Katrina and Rita, this federal agency faced a multitude of challenges including an increase in claims processing, the high cost of dispatching an adjustor to survey property damages, and a high level of fraudulent claims being paid.
The Story
To automate the claims process, Group 1 Software implemented GeoStan and Spatial Plus to provide online mapping using aerial imagery and other polygons in conjunction with geocodes. The solution can also be used for other disaster situations giving delivery and E-911 services a high level of accuracy to perform their jobs efficiently and safely. For example, knowing that a house is at the end of a cul-de-sac, instead of the middle of the block, reduces confusion and quickens response times.
The Benefit
Automate Claims Processes and Reduce Fraud
The implementation of our geographic solutions has automated a once manual application process which has decreased the claims processing time. Since these applicants are automatically processed to determine eligibility, it has had a significant impact in reducing fraud.