The design of the new statement drove our new requirements for a document composition system. The new statement uses graphics as well as one-to-one marketing messages and we found that there were just a couple of companies who could deliver all our requirements and run in a high-volume production environment.
— Björn Linge
Billing Process Manager
Europolitan Vodafone
Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
Featured Case Study
London Life Insurance Provides Financial Statements over the Web
Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
e2 Present Features and Benefits
Nearly Limitless Presentation Options
With e2 Present, you can render native documents in real-time, providing online access to current and historic documents to both customers and internal users. The technology supports multiple presentment formats and local printing options including HTML, GIF, XML/XSLT and PDF.
Dynamic Error-free Data Retrieval
e2 Present retrieves data directly from your archives for a dynamic presentation without error-prone print scraping. In addition to rendering APA print streams, e2 Present retrieves XML data from e2 Vault and renders it dynamically for web presentation based on an XSL transformation.
The use of XSLT for presentation allows your customers nearly limitless presentation options when viewing their information, including the ability to sort data in ascending/descending order as well as generate an “as of now” document for local printing.
Turnkey Implementation
You can implement web presentment in a matter of days with e2 Present. We offer turnkey solutions that include a pre-built, configured and tested web interface. And with our Web Designer tool, you can tailor the presentment sites to your needs, modify text and colors, add branded content or provide a site preview.
Migrating from a turnkey site to a custom site is easy, as the customer information database remains unchanged. Our system retains important data such as passwords, account numbers, and other details no matter how much you change the e2 Present application.
Easy Integration with Business Applications
You can integrate e2 Present seamlessly into your own web site and business systems using a robust and well-documented API library. This lets you maintain your unique branding while leveraging the power of e2 Present’s database and back-end processing. e2 Present integrates with all major web servers and operating systems-providing robust options for customer self-care.
e2 Present also provides out-of-the-box support for international sites with multiple currencies and language capabilities.
Secure, High-quality Self-care Capabilities
e2 Present makes it easy to reduce the cost of mailing, shipping and customer care. The built-in mass enrollment capabilities automatically populate fields with pre-loaded customer data, eliminating the need for customers to manually enter their information. The system provides online customer authentication and e-mail address validation during enrollment–so a customer can change his or her address and profile from the Web site, eliminating the need to speak with your CSRs. And with automatic transmission of the consumers’ profile changes back to the core CSR system (Siebel, PeopleSoft, Banner, etc.), e2 Service eliminates potential errors that would occur if CSRs manually keyed this information. Consumers also get e-mail updates when their document or other information is available, their customer profile has changed or to receive a new password.
Flexibility to Add Online Payment Functions
Our modular architecture enables you to implement electronic payment with minimal disruption using our e2 Pay module.
Easy Administration, Effective Reporting
With e2 Present, administrators can easily change web site options. Easy-to-use functions include set-up of primary enrollment options, correcting customer information, resolving lost passwords and locking out unwanted users. The system also collects demographics and vendor contact information. e2 Present provides a variety of pre-packaged reports on system activity, helping administrators monitor usage.