At Staalbankiers, our clients are known as individuals instead of being just a number. Not only has this system enabled us to greatly improve our client relationships, it has also reduced labor costs and time.
— Gerrit Walraven
Manager of Application Services
Staalbankiers
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e2 Online Account Management Features and Benefits
Real-Time, Online Access to Account Information
Our dynamic, interactive online account management provides real-time access to account billing, invoice and other information. With online account management capabilities, your customers and business partners can check daily updated balances, account status and account histories. Customers also gain access to responsive online customer service, FAQs, and links to targeted product and service offerings. Call Center CSRs and business partners can sort and organize transactions to monitor and analyze billing and usage.
Online Dispute Resolution and Account Reconciliation
e2 Online Account Management makes it easier to resolve billing disputes — so you can shorten payment cycles and improve cash flow. Billing inquiries and disputes can be input by customers online and then queued for processing by a CSR. Built-in tracking, reporting and resolution capabilities provided cost-saving efficiencies. The solution also provides web-based presentation along with analytic and self-service tools to help minimize the time spent managing invoice reconciliation.
Real-Time Reporting and Analysis
The e2 Online Account Management solution provides robust reporting and analysis tools. Customers will gain the ability to monitor, summarize and view reports so they can analyze exact usage and billing status. (For instance, they can compare utility payments across seasons or years.) A central control and reporting function also provides administrator and customer service reporting capabilities, so you can manage operations efficiently, monitor customer viewing and payment behaviors, and access real-time transaction data to accurately predict cash flow.
Using e2 Query, a powerful data mining tool, business users can also query and extract data from dynamic print stream output for further analysis and ad-hoc reporting. Web reports can be distributed easily across the enterprise. e2 Online Account Management is an XML-centric solution, so your business can leverage XML for data repurposing, distribution into back-end business processes, reporting and analysis.
Integrates with Legacy Systems and Business Applications
e2 Online Account Management provides an enterprise-wide standard platform. Our highly scalable, J2EE multi-tier architecture simplifies web application development and integration with your company’s application servers, databases and legacy systems–including claims, billing, accounts receivable, finance, ERP and CRM. Our modern, service-oriented architecture can be easily extended across the enterprise, providing both business partners and customers access to online tools and resources. It reliably supports growing volumes of data, documents and users, while minimizing initial and ongoing maintenance expenses.
Secure End-to-End Billing and Invoice Processing
e2 Online Account Management offers single sign-in access to ensure efficient and secure integration with existing web presentment applications. It also provides multiple levels of document and page security, so you can create an efficient end-to-end billing and invoice process, integrating with your company’s database, legacy systems and business applications.