OnRoute™ Mail Tracking for Customer Service
OnRoute™ mail tracking solutions generate the time-sensitive information call center reps need to respond quickly and accurately. Reps can now view the exact delivery status of outbound and inbound mail — customer by customer — which means smarter answers, shorter calls and less waste.
- Answer common customer questions more easil
- Provide mail tracking information to customers via automated voice response
- Receive precise delivery status of your outbound and inbound mail–piece by piece
- Avoid calling a customer over a late payment when you can see that the check is in the mail
- Reduce call durations and improve customer service with integrated, inside-the-post-office reporting
- Increase revenues with more selective waivers of late fees