e-Messaging Solution
Gain control and harness the power of your customer email and short message service communications with our e-Messaging Solution.
Most large call centers are in the process of transitioning from being “call centers” to becoming “multi-channel contact centers”. In this transition providing controlled and structured support for email customer communications is a top priority.
e-Messaging allows organizations to leverage DOC1 and e2 technology to embrace email and SMS communications in their contact centers in an interactive way. That is, allow end-customers to receive any communication they currently receive on paper via email too, without the need for any redesign of content.
Benefits of e-Messaging Solution
- Maintain brand consistency across all channels
- Reduce duplicate effort
- Provide increased personalization in automated email communications
- Improve call center response to email and SMS communications
- Provide a single customer content view, regardless of channel
As customers use e-Messaging to engage with your contact centers via email, you can maintain an up-to-date view of ALL customer communications by customer ID in e2 Vault — regardless of channel, inbound or outbound.
e-Messaging provides both built-in workflow as well as integration with third-party workflow solutions.
To harness and improve the power of your customer communications via email and SMS, contact us us today.