Featured Document Sample
Pitney Bowes Service Invoice
Group 1's Customer Communication Management (CCM) technology and expertise helped Pitney Bowes create service invoices that were easier to understand and pay, doubling customer satisfaction and cuttong costs by over $1M/year.
Featured Demo
DOC1 Series 5 Demo
See how our DOC1 Series 5 end-to-end CCM solution manages every aspect of your critical documents.
DOC1 Interactive
Author professional, personalized correspondence with DOC1 Interactive. For call-center and other customer-facing departments, DOC1 Interactive is an essential communications resource. Using a systems-managed Microsoft Word interface, DOC1 Interactive makes it easy for your teams to create more effective customer documents with streamlined efficiency.
DOC1 Interactive automatically populates fields with data from a variety of sources to reduce manual, error-prone key-entry. Users share approved content that’s stored in a secure common repository and can easily author ad hoc content for immediate or high-volume batch production. DOC1 Interactive scales to support thousands of concurrent users and supports remote and distributed access via a customer-care cockpit, an intranet or external internet.
To automate your customer correspondence, contact us today.
DOC1 Interactive Features and Benefits
- Enables end-user departments to create and control their own document content utilizing today’s most popular editor… Microsoft Word™
- Provides access to unlimited, simultaneous data sources for the same document (ODBC-compliant databases, flat files, relational databases, and middleware sources)
- Lets users safely and securely assemble documents from any web browser
- Automates document delivery in all formats — print, Web, CD-ROM, fax, email
- Scales to support a workgroup, department or thousands of users across the enterprise
- Transforms a word processor document or a graphical form into an interactive template that prompts the end-user for answers
- Enables business users to create templates without IT resources