Featured Case Study
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation
Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
DCS Features and Benefits
Scalable Web service deployment
As an extension of our document generation engine, DCS provides real-time creation of variable and customized documents in support of customer-facing applications.
Flexible content input
Content can be entered in many formats, including free-form text in a single text box, advanced RTF free-form, conditional logic selections, and other variable data elements thereby driving dynamic document creation.
Real-time communications
Drive customer acquisition by providing customer facing employees, agents, and brokers with the ability to produce customer documents in real-time, onsite, and in person.
Centralized control of customer-facing documents
Regain control of your customer-facing documents through the immediate roll-out of new documents, brand image protection, centrally managed document updates, single source output control, and maintenance of secure, pre-approved templates.
Local printing capability
Entered content is processed through the document creation engine and sent back to the Web client, ready for local printing. This eliminates the creation of templates and drastically reduces the need for IT support.
Cost and inventory reduction
By reducing the need to stock preprinted forms, all required documentation can be created at the point of customer contact. This allows materials to be kept up to date and removes the inventory costs associated with managing stock and outdated materials.
Utilize multiple delivery channels
The Java 2 Enterprise Edition (J2EE) compliant, service-oriented architecture (SOA) platform is designed to deliver on-demand documents through multiple channels–including back and front-office applications, branch networks, customer support centers, email, and Internet applications.