High quality, well-integrated customer data is the cornerstone of a successful CRM effort.
— Gartner, Inc.
Featured Demo
Customer Data Quality Solution for SAP
View a Macromedia Flash (1.67Mb) demonstration of our Customer Data Quality solution for SAP.
CDQ Platform for Siebel™ Features and Benefits
Global Address Verification
Accurate address data increases the effectiveness of marketing, solidifies customer relationships and helps provide on-time delivery of goods and services. The CDQ Platform for Siebel™ validates, corrects and formats address data for more than 220 countries worldwide–adding a powerful CRM advantage to everyone in your organization.
Automatic Record Consolidation
Users can consolidate duplicate records via manual or automatic modes of operation. The CDQ Platform provides an Intelligent Merge option that automatically carries forward previously entered information to the survivor record when merging duplicate records. You can also merge new data into existing records automatically — without disrupting workflow. This de-duplication and consolidation provides a single, integrated view of customers as well as the products and services they utilize.
Interactive and Batch Modes
The CDQ Platform operates in both real-time and transactional modes. The technology supports all modes of Siebel™ operation, including Siebel™ Web clients, dedicated Web clients, and mobile clients.
Streamlined Implementation
As a pure server-side solution, you can install, configure and maintain the CDQ Platform, with no client-side software requirements. Additionally, the CDQ Platform can be customized at the enterprise level to meet the specific requirements of users.
Centralized Administration
The CDQ Platform offers a rich set of configurable options through an easy to use graphical user interface. Through this user interface, data quality standards can be easily configured for the entire enterprise.
Comprehensive Audit Trail
You can access a complete record of all transactions and data quality processes, tracked down to the user level. Consequently, administrators can monitor the effectiveness and impact of the technology on their Siebel™ system. Any data errors can be quickly identified, analyzed and rectified.
Siebel™ Validated
The CDQ Platform is validated for both Siebel™ Enterprise Applications and Siebel™ Industry Applications and comes with pre-built connections into Siebel™ applications, including eBusiness.
End-to-end Functionality
The CDQ Platform for Siebel™ is based on a service oriented architecture, which enables you to integrate a comprehensive range of data quality and data enrichment technologies directly into your Siebel™ applications. From data quality and business geographics to document composition, tax jurisdiction assignment and electronic document management, you can quickly and easily leverage the power and promise of Pitney Bowes Group 1 Software’s industry-leading solutions.
Increased ROI on Siebel™
The CDQ Platform can help you achieve a greater return on Siebel™ investments with improved data quality, increased business intelligence and rapid internal adoption. Reliable, robust and secure information helps you target communications, eliminate returned mail and increase cross sell. The ability to identify, manage and merge duplicate records gives you a true 360 degree view, so you can strengthen relationships with customer and prospects alike.