Increasingly, information asset quality translates directly into an enterprise's ability to retain customers, avert risks, seize opportunities, and reduce expenses.
— META Group
Featured Demo
Customer Data Quality Solution for SAP
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CDQ Platform for Microsoft CRM Features and Benefits
Real-Time Verification and Standardization of Address Data
The CDQ Platform for Microsoft Dynamics™ CRM enables accurate, on-time delivery of goods and services by validating, correcting, and formatting addresses for over 220 countries and dependencies worldwide. This real-time address verification uses the most up-to-date postal data to correct misspellings and add missing elements, thereby minimizing returns and improving customer service. Best of all, this verification occurs at the point of customer contact where the opportunity still exists to capture correct information.
Intelligent Duplicate Management
The CDQ Platform for Microsoft Dynamics™ CRM automatically identifies duplicate records and makes it easy to consolidate account information. Previously entered data is maintained when records are merged, so users can manage duplicates in real-time without disrupting workflow. The end result: a single, accurate view of your customers across the enterprise.
Greater Efficiency and Reduced Costs
As a robust, scalable, secure and reliable hosted service, the CDQ Platform for CRM can lower operational costs and improve efficiency. With no monthly software or data updates, the need for ongoing maintenance and support from internal IT staff and systems engineers is greatly reduced. The hosted model provides the bandwidth and scale necessary to meet the data quality needs of any organization. And the solution can be integrated in hours instead of days.
Increased ROI on Microsoft Dynamics™ CRM
Better data. Consolidated customer views. Increased satisfaction. Improved cross sell. No returned mail. An organization’s customer and prospect data can be one of its most valuable assets if leveraged efficiently and effectively. The CDQ Platform can help you achieve a greater return on Microsoft CRM investments with improved customer communications and enhanced internal adoption rates. With reliable, robust and secure information, you can customize sales, marketing and support initiatives using actionable, up-to-date customer data. In turn, these accurate and targeted efforts help strengthen and solidify your customer relationships.