Policies & Procedures
Group 1 University is designed to help your individual staff members learn quickly and easily how to use the full range of functions available in our products. In some cases, successful completion of seminars may be required to receive phone support. Visit the Group 1 University Web site to find the availability of educational classes at our university for all of your Group 1 Products. You may also contact your sales representative, or call 1-800-859-4133 to reach Group 1 University directly.
The University's educational programs go beyond basic software instruction. We also offer custom classes for our data quality and direct marketing applications and generic seminars pertinent to the direct mail industry, including classes in understanding postal regulations and preparing mail for automation discounts. In addition we offer a comprehensive selection of classes on implementing our enterprise data quality solutions DataSight and the Data Quality Connector for Siebel.
We help our students gain product and application knowledge needed to use our products successfully. Each of our instructor-led classes provides you with a Student Guide, a User's Guide, and practical application exercises using hands-on training.
Education Guide
The Education Guide provides course highlights and complete registration details. It is sent to your company soon after your initial Group 1 order is placed. Additionally, you can obtain a hard-copy version from your sales representative or by contacting Group 1 University at education@g1.com or 1-800-859-4133.
Registration
It's easy to obtain scheduling information or to enroll in a training seminar. Simply visit our online registration system for the current curriculum and registration form. Or you may call the Group 1 University's Coordinator at 1-800-859-4133, options 1,1 or email us at education@g1.com .
Confirmation of space availability will be sent to you including information on class hours and other specific information regarding your selected course. Class size is limited and confirmation of registration will not be final until we receive a signed Public Training Request form. A confirmation letter is sent if there is a 10 work-day lead time. Otherwise, confirmations are made by telephone. All registrations are made on a first-come, first-served basis.
Notify the university coordinator prior to the class if you require any special accommodations during your class attendance.
Public Seminars and On-Site Seminars
Group 1 University offers public seminars at all regional training centers. These seminars can be customized for your site. Call Group 1 University Education Manager at 301-918-6392 to inquire about cost-effective, on-site training solutions.
Advanced and Generic Industry Courses
Group 1 University offers both advanced product courses and industry-specific courses. These seminars are targeted to students who are familiar with our products and want to:
- Develop advanced application knowledge
- Keep pace with industry-related issues
Basic Policy
Video or audio taping of classes is not permitted at any time.
- Walk-ins:
- Walk-in students are welcome, but please call to make sure the class is still on the schedule
- Dress:
- Casual, no shorts please
- Time:
- 9:00 a.m. to 5:00 p.m., unless specified otherwise
Payment
Tuition payment, where applicable, is billed after the class. You may pay by check, money order or credit card. Additionally, a valid purchase order or government purchase order may be submitted. Please include student name, class name, and class date on your purchase order, check, credit card, or money order.
Cancellation Policy
Seminar Training
Occasionally, it may be necessary for you to cancel a confirmed registration. Contact the Group 1 University Coordinator as soon as possible to cancel. In order to validate the cancellation, you must receive a class cancellation number from the Coordinator to avoid late or no show fees. Be certain to cancel your travel and accommodations separately.
Cancellation of a registration enrollment must be made at least two weeks prior to the class start date or a processing fee equal to one-third of the tuition fee will be incurred. If you do not cancel your registration and do not attend the class, you will be charged the full course price as listed on the current schedule. Cancellation fees must be paid prior to registering for subsequent classes.
On-Site Training
Occasionally, it may be necessary for you to cancel confirmed on-site training. Contact the Group 1 University Education Manager as soon as possible to cancel. If you cancel within the ten-day period prior to the class, you will incur a processing fee equal to one-third of the on-site training fee.
General
Group 1 University will make every effort to schedule training seminar courses to accommodate our customers. Enroll as early as you can. Classes with low enrollment may be cancelled two weeks prior to the start date. In instances when a course must be cancelled by Group 1 University, confirmed students are notified. Students are given the option of transferring their registration to another scheduled class. Group 1 University reserves the right to modify class schedules, change course content, control class size, and cancel classes at any time. Group 1 University assumes no responsibility for unexpected cancellations due to an Act of God, inclement weather, or other conditions beyond our control; however, we will make every effort to conduct all scheduled classes as announced.
Group 1 Support and Education
During the class, questions may arise that are out of the scope of training and more suited for Technical Support. The instructor will assist you in contacting our Technical Support department. Other questions that are within the scope of training can't always be completely answered before class ends. The instructor will be happy to continue working with you after class until these questions are fully answered. Once those questions have been answered to your satisfaction, please use Group 1's Technical Support line for future support needs. Because the instructors travel, they may not be available to help you when you need it most. The Technical Support department is designed to help you with the setup and functionality of all your Group 1 products and specially trained technical support representatives are eager to assist you. You can reach them Monday–Friday, 8:30 am–8:00 pm ET, at 800-367-6950. If you have additional training questions please contact the Education Manager, 301-918-6392, who can arrange for additional classes.
Travel and Hotel Arrangements
It is important to book your travel plans well in advance. Often hotel rooms and/or travel services are not easily available at the last minute.
Please contact your travel agency and/or the hotels and airlines directly to make travel and/or overnight accommodations. If you postpone a trip be sure to change your travel and accommodation reservations using your normal method.
Seminar registrations are made separately from your travel accommodations. Please refer to the Registration and Cancellation Procedures section earlier in this section to enroll in or cancel a class.
Air reservations must be made directly with the airlines or your travel agency. Many airlines apply penalties for cancellation or change; please be advised that if you purchase such a fare, you are doing so at your own risk.
All training seminars will be held at our Group 1 Regional Training Centers unless otherwise noted in your confirmation letter.