Press Release
- Date:
- Wednesday, January 08, 2003
- Contact:
- David Peikin
- Phone:
- (301) 918-0818
- Email:
- G1@schwartz-pr.com
Group 1 Introduces New Version of DOC1
Customer Communications Management Suite
Unparalleled Integration Extends DOC1's Market Leadership Position
Lanham, MD — Group 1 Software (Nasdaq: GSOF) today announced the release of DOC1 4.3, the new version of its customer communications management suite. The DOC1 suite is an integrated, end-to-end solution for managing both printed and electronic customer communications. DOC1 enables businesses to control the entire document lifecycle, from content design, generation, and presentment to archive, retrieval and electronic payment.
The DOC1 suite now features a tightly integrated document repository shared by its archive and retrieval component, DOC1 Archive, and its online presentment and payment components, DOC1 Present and DOC1 Pay. With this centralized repository, businesses can manage both printed and Web-enabled documents in a single system. As a result, customer service representatives (CSRs), customers and internal users have faster access to communications while dramatically reducing storage, processing and maintenance costs. Additionally, CSRs can handle inquiries more efficiently by working within a single application that lets them quickly view an exact replica of a customer's bill or statement, whether it was mailed or presented on the Web.
The centralized repository seamlessly compresses, stores and retrieves documents generated by DOC1, letting businesses deploy electronic statement, electronic bill payment, and call center productivity applications with large enterprise-class scalability and performance. For businesses using other document composition technologies, DOC1 4.3 provides the ability to import those documents and utilize the new document repository, extending the benefits of DOC1's archive, retrieval, presentment and payment solutions to more companies. Furthermore, with DOC1's modular design, customers have the flexibility to phase in any of these applications as their business needs evolve - with no interruption to existing business processes.
"It was very important to us that DOC1 offered a single, central repository for storing customer bills," said Alberto Campos, information technology director at COMCEL. "The central repository lets over 800 CSRs access customer documents through our intranet and within hours of a billing cycle provides thousands of customers Web access to their bills. The online presentment capabilities of the integrated suite enabled us to leverage our existing core composition technology, dramatically reduce storage and distributions costs, and rapidly deploy an online presentment system within a week. We achieved a return on investment while providing exceptional customer service.” “With a centralized document repository that provides access for thousands of concurrent users, businesses can provide timely customer care over the phone and via the Web,” said Garth Landers, research analyst at Gartner. “Organizations that can use a single solution to support CSRs and customers in parallel will also benefit from a lower total cost of ownership.”
DOC1 now also stores a wider variety of output formats in its document repository, with the addition of HTML, PostScript and Metacode support. DOC1 4.3 additionally offers expanded support for high-volume, full color printers recently introduced by industry leaders including Xerox, IBM and Heidelberg. With these enhanced output options, the growing number of businesses using personalized, on-demand printing for customer acquisition and retention campaigns can now more easily take advantage of the power of DOC1.
“This latest release of the DOC1 suite can help businesses redefine how they communicate with their customers today, while providing a technology platform that can be leveraged for future growth,” said Alan Slater, president of Group 1's DOC1 Division. “The DOC1 suite continues to be the solution of choice for businesses looking for a single vendor to meet the customer communications needs of call center, marketing and IT departments.”
Group 1 Software (Nasdaq: GSOF) is a leading provider of software solutions for data quality, customer communications management, marketing automation and direct marketing applications. Group 1's software systems and services enable over 2,000 customers worldwide to market smarter by helping them find, reach and keep customers. Founded in 1982 and headquartered in Lanham, Maryland, Group 1's solutions are utilized by leaders in the financial services, banking, retail, telecommunications, utilities, e-commerce, and insurance industries. The company's customer base includes such recognized names as Acxiom, AT&T, Charles Schwab, Entergy, GEICO, L.L. Bean, Wal-Mart and Wells Fargo. For more information about Group 1, visit the company's Web site at http://www.g1.com.