Systems Integration and Development
Our Professional Services can help you mitigate and manage risk in every aspect of Customer Communication Management. This includes the definition, measurement, and analysis of specific opportunities for improvement. The implementation of any improvement including the deployment of new software, hardware or process changes. And the control of this process through customer training or specific process in-sourcing or outsourcing.
Specific services include:
- Development, integration and deployment of data quality connectors in a wide variety of applications environments, such as Siebel, Oracle, SAP, and Microsoft.
- Development, deployment and support of real and virtual data warehouses for marketing and business management purposes, the integration of disparate database systems, the creation of virtual data warehouses, and requisite business intelligence applications that allow our clients to understand and react to their customers’ buying behavior.
- Support, integration, and deployment of all of Group 1 data quality software; and integrate those licensed products into custom application environments.
- Support, integration, and deployment of the Group 1 Business Geographics products such as GeoTAX™ and Spatial+™, and customized geo-analysis or mapping processes for a wide variety of business purposes, including data file enhancement, custom boundary development, tax jurisdiction assignment, and geospatial custom applications.
- The development, integration, and deployment of customized, context-sensitive document composition, archiving, and billing systems for internet or mail presentation.
- The development and integration of Business Process Management systems within the CCM framework, to include Customer Support, Maintenance, Operations, Marketing, Billing, Document Production, and other Customer Communication functions.