Assessments and Analysis

Pitney Bowes Group 1 Software is unique in that we offer understanding and insights in software technology, customer communication management and key industry applications. This know-how pays dividends for any customer looking to reduce operating costs, improve business processes or make great improvements in mission-critical areas such as customer retention, service deliver and revenue growth.

From database to delivery, we help our customers achieve total communication intelligence.

Our business management approach starts by understanding and measuring business processes, establishing a performance baseline and then designing and installing the technology and business process infrastructure required. We then track the subsequent performance and provide avenues for continuous process improvement.

The Analysis projects start with a comprehensive Assessment (2 to 8 weeks) that defines business objectives, infrastructure, processes, and recommendations. We then engage with our clients to implement these objectives in a multi-disciplinary effort that can last from a few months to years. Our Assessment offerings include:

Intelligent Mail Barcode (IMB) Assessment: Identify your business mailstreams that require IMB integrations to meet the 2009 USPS IMB regulatory requirements and get the expert advice you need to accelerate the IMB within your organization.
Data Quality Assessments: A review of quality of data entering and within existing application system databases.
Geospatial Assessments: A review of the customer-s current geospatial data sources and uses, including business boundaries, taxation, and geographic risk.
Customer Communication Management (CCM) Operational Assessment: Gain insight into the issues and opportunities existing within your enterprise, and identify improvements to reduce costs, streamline processes, maximize productivity, and support growth.
Enterprise Content Management (ECM) Operational Assessment: Identify your most critical content management pain points and get expert advice for managing the ever increasing documents and unstructured information that flow in and out of your daily operations.
Customer Data Integration: Assisting in the facilitation of a “single customer view”.
Mailing Efficiency Assessment: A review of the areas for potential mailing efficiency improvements; identification of Cost of Poor Quality of current mailing practices.
CCM Analysis: The end–to–end analysis of the communication processes, identifying cost reductions and productivity improvements.