CCM Portfolio - Accelerating and Managing Customer Communications Across Your Enterprise
Customer Communications Management — Today and Tommorrow
Organizations continually strive to reduce customer acquisition costs, improve customer loyalty and maximize the lifetime value derived from each and every customer while providing consistent world class customer service. This becomes increasingly challenging with today’s technology advances, greater dependence on the Web as a business imperative and growing customer expectations for highly personalized service. Learn about the latest innovations, developments and future direction from Group 1 surrounding the technologies and strategies necessary to implement a unique end to end customer communication strategy for your enterprise.
Engage — Intelligent Interactive Communications driving an Exceptional Customer Experience
Learn about the latest real time solution for engaging your customers with intelligent interactive communications. With this solution, communications such as negotiated documents and call center correspondence can be tailored to the specific needs of the interaction and delivered instantaneously through the customer’s preferred delivery channel. Whether tightly integrated into the dashboard of a business application or launched as a standalone web application, users gain flexibility and agility with just the right amount of control. Discover how you can engage your customers for an exceptional customer experience
e-Messaging — CCM Embraces Email and SMS Customer Communications
How to leverage existing CCM solutions to embrace email and SMS customer communications in a truly interactive way. Group 1’s e-Messaging Solution allows organisations to give their customers freedom of channel choice and effectively manage cross-channel communications — not just outbound communications but inbound too. See how you can bring CCM together with e-Messaging — how to leverage existing content designs in your e-communications, cut mailing costs, reduce peaks in call centre traffic and transform your call centres into multichannel contact centres.
Web-based Document Management Can Work for You
Learn how enterprise class document management and work flows can be delivered totally via the web at a fraction of the cost and deployment time of yesterday’s heavy weight solutions. Discover OpenEDMS and how to use your corporate intranet and the web to manage, revise, store, control and audit all forms of documents and content. Gain the ability to route, revise and approve a wide variety of content in a timely, efficient and compleCOMy secure manner. Web based document management for hundreds of users in a quick deploy environment with no client software to manage or control. Web based document management can work for you today!
Pepco Holdings Inc (PHI) Improves Customer Billing and Speeds Invoice Divert Processing
Using Group 1’s document processing solution (DOC1) to create customer bills since 1988, PHI is taking next steps to leverage additional solutions for its customers. These solutions will provide PHI’s customers the opportunity to move from a paper intensive process to an electronic environment. PHI selected, after looking at over 13 different vendors, Group 1’s Customer Communication Management (CCM) platform to improve internal and external customer billing challenges. Managing diverted customer bills can be a slow manual process that must meet strict internal controls. Learn how PHI plans to use Group1’s OpenEDMS solution to regulate, replicate, and refine their multi-stage bill divert process with an intuitive, browser-based workflow solution. The anticipated results will be to reduce costs, improve satisfaction and PHI operations. Discover how PHI plans to further boost its customer adoption and satisfaction while reducing postal spend by redesigning customer bills with consistent brand identity and introducing a Group1 EBPP solution.
Document Integrity and Assurance
Migrating to a new business system? Making a platform migration? Changing print data streams? Learn the latest technology, capabilities and techniques for performing sophisticated pre-production document integrity and assurance testing. Join Pitney Bowes Group 1 professionals and learn how to assure document integrity while minimizing system migration risks, speeding time to market and reducing resource impacts.
Discover techniques allowing interactive side-by-side analysis or high-volume batch document compares — all at a variety of levels including data, text, pels, images, fonts, overlays, pages, and regions — even across page breaks. Every document professional should attend and learn how Group 1 can help you perform your job faster, more efficiently and with higher quality.
Transpromo Redux
Enabling highly targeted promotional messages on transactional documents is an area Group 1 pioneered over a decade ago. The availability of advanced document design technologies, web-enabled content collaboration systems and lower cost high-volume production printing systems has ignited a resurgence of a technique now called Transpromo. Come and listen to Group 1 experts walk you through the latest techniques and technology for transforming the role of transaction mail and those who manage it.
DOC1 Series 5 and Content Author — Roadmap and Update
Find out the latest on DOC1 Series 5 suite developments and enhancements including a discussion of future releases and capabilities.
DOC1 Designer Tips and Tricks
This session will focus on advanced DOC1 Series 5 Work Center coding techniques and solutions to common publication design issues. A live demonstration will be given. Attendees will also learn and see exciting new enhancements available in DOC1 Series 5.
StreamWeaver — Roadmap and Update
Find out the latest on StreamWeaver developments and enhancements including a discussion of future releases and capabilities.
e2 Suite — Roadmap and Update
Find out the latest on e2 Suite developments and enhancements including a discussion of future releases and capabilities.
OpenEDMS Roadmap and Update
See and touch this next generation web based document and content management system and witness for yourself a new paradigm in ease-of-use. Experience live walk throughs with our expert staff to explore areas of specific interest including workflow, collaboration, records management and our exciting new eForms capability. Included will a high level assessment of your needs to determine if OpenEDMS can be the highly functional quick deploy web solution to address your content and document management needs.
DOC1 Case Study with Intersections, Inc.
A DOC1 customer since 1998, Intersections, Inc. is a leading provider of identity management solutions, safeguarding more than 7 million customers. During the migration to DOC1 Series 5, Intersections redesigned the development environment to better support their client applications. This complex redesign added functionality and reduced the time required for development and maintenance. Specific design techniques and their rationale will be discussed including the important role of PCE in the overall solution.